---
schema_version: "1"
id: b6094c44e8d87ae5f7525f71aa0ce16c2066f64b03ff415cc08d746b1b1ed329
title: Monitor Order Management Integration Rejections
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_monitor_om_b2c_integration_rejections.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_monitor_om_b2c_integration_rejections.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5cb70cce59dd8228356b8ce8069f5028949f3dc2c9b0cbcf41a52e88cff12081
description: Detect and troubleshoot your Order Management integration failures by setting up a Log Center alert. When Order Management rejects an order after accepting it for asynchronous processing, B2C Commerce writes a warning entry to Log Center. Use these logs to monitor and troubleshoot order-integration failures.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Monitor Order Management Integration Rejections

Detect and troubleshoot your Order Management integration failures by setting up a Log Center alert. When Order Management rejects an order after accepting it for asynchronous processing, B2C Commerce writes a warning entry to Log Center. Use these logs to monitor and troubleshoot order-integration failures.

Each entry is a single warning message that includes:

- The order number and site identifier
- The error code and error message reported by Order Management

The log captures only instances where Order Management initially accepts an order for processing but later reports a failure. Orders rejected synchronously during initial processing are logged separately as an error. For complete rejected order visibility, use the **Order Search Rejected** filter or configure the **SOMRejectAlert** notification.

1. In Business Manager, select **Administration > Site Development > Log Center**.
2. On the **Logs** tab, click **Config**.
3. Click **Log Level**.
4. Under **Centralized Log Level Management**, filter by the **Warn log** level, and then filter by the message text **was rejected by Order Management**.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/images/icon_example.png)

Example Log Entry Format:

Order '\[ORDER\_NUMBER\]@\[SITE\_ID\]' was rejected by Order Management, because of '\[ERROR\_CODE\]:\[ERROR\_MESSAGE\]'