--- schema_version: "1" id: 0d07b8e32c82a918f6bb0bc58174d197372b33da707faee53fc64c126ae31506 title: Salesforce Order Management Licenses and Allocations collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_licenses.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_licenses.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 64ced1a2bd2892d7edc19cae1c070008e301a07d25163219ba881beec12b1097 description: Salesforce Order Management (SOM) license allocations are based on either the anticipated gross merchandise volume (GMV) of the order summary record or the number of order summary records created. Order summary records can be either managed or unmanaged. products: - Commerce - Salesforce Order Management release: "264" --- # Salesforce Order Management Licenses and Allocations Salesforce Order Management (SOM) license allocations are based on either the anticipated gross merchandise volume (GMV) of the order summary record or the number of order summary records created. Order summary records can be either managed or unmanaged. ### Required Editions
View supported editions.
## Licenses and Related Limits This table lists the licenses available for SOM. You can purchase as many licenses as you need, but you can’t mix and match licenses. For example, you can’t mix OM Growth PPO with OM Growth GMV. Some limits shown in the table are per license. For example, one OM Starter PPO license includes 100 MB of data storage per org. If you buy six OM Starter PPO licenses, you get 600 MB of data storage. Some limits are absolute, for example, the number of fulfillment order Connect API calls per hour, per org is 25,000, regardless of how many OM Starter PPO licenses you buy. All limits, whether quantity or dollar amount, are per org.
License Order Visibility (PPO) Unmanaged Orders (GMV) OMLite Included in Commerce on Core (B2B/D2C) PPO OMLite Included in Commerce on Core (B2B/D2C) GMV OM Starter PPO OM Growth PPO OM Growth GMV Omnichannel Inventory
Managed orders — — 1,000 per license $1,000 per license 1,000 per license 1,000 per license $1,000 per license —
Unmanaged orders 1,000 per license $1,000 per license — 10 per license 3,000 per license 3,000 per license — —
Permission sets for internal users 100,000 100,000 100,000 100,000 100,000 100,000 100,000 50,000
Data storage per org 50 MB per license 50 MB per license — — 100 MB per license 100 MB per license 50 MB per license —
API Calls per Day, per org 1,000 per license 1,000 per license — — 1,000 per license 1,000 per license 1,000 per license —
High-Volume Platform Events — — — — 100 per license 100 per license 100 per license —
Scheduled Path Flows — — — — 100 per license 100 per license 100 per license —
Create Order Summary connect API calls per hour, per org 100,000 100,000 112,000 112,000 130,000 130,000

30,000

1,000 additional per license

 —
Fulfillment Order connect API calls per hour — — 25,000 25,000 90,000 90,000

90,000

3,000 additional per license

 —
Order Summary/Order Payment connect API calls per hour — — 60,000 60,000 60,000 60,000

60,000

2,000 additional per license

 —
Routing connect API calls per hour — — — — 180,000 180,000 180,000 —
Omnichannel Inventory locations — — 20 20 20 500 20 100
Omnichannel Inventory API family limit per hour — — 300,000 300,000 300,000 300,000 300,000 300,000
Omnichannel Inventory API upload limit per hour — — 2,000 2,000 2,000 2,000 2,000 2,000
## Definitions That Affect Licenses OM Growth PPO OM Grown PPO (Price Per Order) is an Order Management license that is sold in blocks of 1,000 Order Summary records. When you purchase a single Order Management license, you get 1,000 managed order summary records. OM Growth GMV OM Grown GMV is the fully featured Order Management license that is sold in blocks of US$1,000 or the equivalent amount in whichever currency you’re using. When you purchase a single Order Management license, you get the gross merchandise value of $1,000 of managed order summary records. For example, if your average order value is $100, you get 10 order summary records. Managed Order Managed orders use Order Management for order lifecycles, which lets you use internal actions, such as fulfillment, routing, discount, and return. Managed order summaries count toward the number of order summaries allowed by your license. Unmanaged Order Unmanaged orders are historical orders that you bring into the system so that you can have a complete record of a customer’s order history. Because these orders are unmanaged, you can’t take internal actions, such as discounting or returning. Commerce on Core with OMLite The Commerce licenses—Connected Commerce, B2B Commerce Growth, and D2C Commerce Growth—all contain OMLite, which provides the most basic Order Management functionality. With OMLite, you can create managed and unmanaged orders and perform cancel and return actions on managed orders. High-Volume Platform Events (Delivery) There are two types of platform events: standard and custom. Standard events are defined by Salesforce while custom events are defined by the user, including Real-Time Event Monitoring events. The delivery allocation determines how many event notifications can be delivered to CometD and Pub/Sub API subscribers, empApi Lightning components, and event relays. Delivery allocation excludes non-API subscribers, such as Apex triggers, flows, and Process Builder processes. For more information, see [Platform Event Allocations](https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_event_limits.htm). Connect APIs You’re allocated a specific amount of Connect API calls for each product area. For example, Create Order Summary allocates 30,000 per hour. The GMV license allocates an additional amount per quantity purchased. Connect APIs have an hourly limit. sObject APIs You get a certain number of API calls in a 24-hour period equal to the number of records that you purchase. For example, if you purchase 100,000 orders over your contract period, you get 100,000 sObject API calls in a 24-hour time period. Omnichannel Inventory Additional Locations 100 You can purchase additional quantities of Omnichannel Inventory locations in blocks of 100. ## Licenses for Internal Users As an internal user, you can use a Salesforce Standard License, a Sales Cloud or Service Cloud standard user license, or an Identity license paired with the Order Management permission set. - **[Track Entitlements by Setting a Billing Type](https://help.salesforce.com/s/articleView?id=commerce.om_set_billing_type.htm&release=264.0.0&type=5)** Control how order summary records are counted against entitlements by assigning a billing type to your sales channels. #### See Also - [Salesforce Order Management](https://help.salesforce.com/s/articleView?id=commerce.om_order_management.htm&release=264.0.0&type=5 "Order Management is your central hub for handling all aspects of the order lifecycle, including order capture, fulfillment, shipping, payment processing, and service.") - [Order Management Lifecycle Types](https://help.salesforce.com/s/articleView?id=commerce.om_order_lifecycle_types.htm&release=264.0.0&type=5 "An order summary’s lifecycle type specifies whether you manage it with Order Management features.") - [Order Management Editions](https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&release=264.0.0&type=5 "Learn about the editions and user interfaces that support Order Management.")