---
schema_version: "1"
id: 212ea3bac9ade196b8942b89234d96b43f5d409064166a7e70ead06f9808b443
title: Connect B2C Commerce and Order Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_impl_self_provision.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_impl_self_provision.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e54f98703fab4acf079260fae849cdb33c5d124c3d528d5aba1bbfc79410cbc9
description: Set up a connection between B2C Commerce and the Salesforce org where Order Management is configured. This connection enables Order Management to receive orders from B2C Commerce and get product and pricing data for creating and updating orders.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Connect B2C Commerce and Order Management

Set up a connection between B2C Commerce and the Salesforce org where Order Management is configured. This connection enables Order Management to receive orders from B2C Commerce and get product and pricing data for creating and updating orders.

If you’ve changed your Business Manager certificate, open a Salesforce Support case to update the B2C Commerce URL before connecting Order Management and B2C Commerce. You can use a custom URL for B2C Commerce only in a production instance.

1. Log in to Salesforce as a System Administrator.
2. From Setup, in the Quick Find Box find and select **B2C Commerce Connections**.
    
    If the link doesn’t appear, try logging out and back in again.
3. On another tab,
4. Click **New Connection**.
5. In the Connection Request section, enter the connection name and the B2C instance ID.
    
    Find the B2C instance ID in Business Manager. Go to **Administration** | **Global Preferences** | **Salesforce Order Management Integration Administration** and copy the tenant ID.
6. Click **Save**.
7. In the Allow Tenant Linkage window, click **Allow**.
8. Move the Available Connection Type that you want to use to Selected Connection Type.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><th style="vertical-align:top;" headers="d38254e106-option" id="d38254e110">Get orders from B2C Commerce</th><td style="vertical-align:top;" headers="d38254e106-desc d38254e110">Select <strong class="uicontrol">Order Integration</strong></td></tr><tr class=""><th style="vertical-align:top;" headers="d38254e106-option" id="d38254e121">Get product and pricing data for creating and updating orders</th><td style="vertical-align:top;" headers="d38254e106-desc d38254e121">Select <strong class="uicontrol">Cart and Checkout Data</strong> (Requires a Growth license)</td></tr><tr class=""><th style="vertical-align:top;" headers="d38254e106-option" id="d38254e133">Connect your instance to core</th><td style="vertical-align:top;" headers="d38254e106-desc d38254e133">select <strong class="uicontrol">Order Self-Service</strong></td></tr></tbody></table>
9. Click **Save** and confirm the connection request.
10. Wait to receive an email at your System Administrator email address indicating that the provisioning is complete.
11. In the Tenant Connections section, find your connection.
    
    If the connection was provisioned successfully, it appears with Status Provisioned.
    
    If the provisioning failed, it appears with Status Failed and more information in the Failed Reason column. If you can’t solve the issue, open a case with Salesforce Support. Include your B2C Commerce instance ID, Salesforce org ID, the information in the Failed Reason column, and whether the connection is new or you clicked its **Retry** link.
12. In a separate tab, log in to B2C Commerce Business Manager.
13. In B2C Commerce Business Manager, go to **Administration** | **Global Preferences** | **Salesforce Order Management Integration Configuration**.
14. Select **Active**.
15. Click **Save**, and in the confirmation window, click **OK**.

To connect multiple instances of B2C Commerce to your Salesforce org, repeat these steps for each B2C Commerce instance.

#### See Also

- [Implement Order Management](https://help.salesforce.com/s/articleView?id=commerce.om_impl_intro.htm&release=264.0.0&type=5 "Order Management can run with all Commerce products. After configuration, there are some additional steps B2C Commerce orgs must take to link their stores with Order Management.")