---
schema_version: "1"
id: e52be3ce096f29f8ee9da85908b5141f6756a96e60ab3eb67aa9b82fc688b4a8
title: Customize a Flow for Omnichannel Inventory
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_flow_oci_customize.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_flow_oci_customize.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47f1988e08b5900188dea7b897d16f00299f08692475fc3b4d4ed2ce8b37b4a2
description: You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. However, some service flows require customization to work with Omnichannel Inventory. This customization requires an Order Management Growth license.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Customize a Flow for Omnichannel Inventory

You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. However, some service flows require customization to work with Omnichannel Inventory. This customization requires an Order Management Growth license.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

If you don’t have an editable version of the flow yet, [copy a flow template](https://help.salesforce.com/s/articleView?id=commerce.om_flow_copy.htm&release=264.0.0&type=5 "Before you can activate or customize a flow, you need to clone the flow. Cloning creates an editable version that you can modify or activate out-of-the-box on your store. If you set up your store using the Commerce Setup Assistant, your flows are already cloned.").

You can enable Omnichannel Inventory in the even exchange, exchange RMA, order on behalf of, and reship flows.

1. Click ![Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/om_order_management/images/om_setup_icon_no_border.png) at the top of the page, and then select **Setup**.
2. In the Quick Find box, enter flows, and select **Flows**.
3. Select the flow that you’re customizing.
4. In the flow, open the Manager tab.
5. If you’re customizing an even exchange, exchange RMA, or order on behalf of flow, find and set the applyOCI and useLocationGroups default values to true.
6. If you’re customizing a reship flow, find and set the applyOCI default to true.
7. Click **Save**.
8. If you’re ready to activate the flow, click **Activate**.

#### See Also

- [Customizing Order Management Service Flows](https://help.salesforce.com/s/articleView?id=commerce.om_flow_customizations.htm&release=264.0.0&type=5 "The Order Management service flows let customer service representatives (CSRs) help customers with their orders. You can use the provided flows as is, and you can also expand and customize them. Here are some common customizations that you can implement.")