You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization defines whether a customer service representative can apply a discount to items that are already in the fulfillment process.
Required Editions
| View supported editions. |
If you don’t have an editable version of the flow yet, copy a flow template.
You can configure discounts for allocated items in the discount flow.
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Click
at the top of the
page, and then select Setup.
- In the Quick Find box, enter flows, and select Flows.
- Select the flow that you’re customizing.
- In the flow, open the Manager tab.
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Find and select allocatedItemsChangeOrderType,.
- To turn on discounts for allocated items, set the default value to InFulfillment.
- To turn off discounts for allocated items, set the default value to PreFulfillment.
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Find and select Is Item Discountable.
- To turn on discounts for allocated items, define two allocatedItemsChangeOrderType resources—one that equals PreFulfillment and another that equals InFulfillment.
- To allow discounts only for pre-fulfilled items, include only one allocatedItemsChangeOrderType resource that equals PreFulfillment.
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Find and select Set Allocated Items Change Order Type.
- To turn on discounts for allocated items, set adjustOrderItemSummaryInputRepresentation to equal InFulfillment.
- To turn off discounts for allocated items, set adjustOrderItemSummaryInputRepresentation to equal PreFulfillment.
- Click Save.
- If you’re ready to activate the flow, click Activate.