You can use all Order Management service flows out of the box, and you can also
customize a flow and expand its functionality. This customization gives customer service
representatives more flexibility when tracking a return or discount by providing an empty field to
add a reason.
Required Editions
You can enable reason text in discount, return, and RMA service flows.
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Click
at the top of the
page, and then select Setup.
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In the Quick Find box, enter flows, and select
Flows.
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Select the flow that you’re customizing.
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In the flow, open the Manager tab.
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Find and select the Reasons Selection screen component.
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Click OMS Change Detail Selector.
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Set Use Reason Text to {!$GlobalConstant.True}.
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Click Done.
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Click Save.
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If you’re ready to activate the flow, click Activate.
