---
schema_version: "1"
id: ac4bc5bd6a5a532f1a29113bb07472929daea90b671a4a88dd0731876751f836
title: Process a Product Bundle in an Order Management Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_flow_enable_product_bundles.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_flow_enable_product_bundles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1240bd0091b3956aff2492e47ba6c6f827bd716f37bd97506171cb1cc5dc22b6
description: You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets customer service representatives process product bundles.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Process a Product Bundle in an Order Management Flow

You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets customer service representatives process product bundles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

This customization applies only to flows created before the Spring ’25 release. If you’re cloning a flow after the Spring ’25 release, you don’t need to customize the flow because product bundles are supported. You can process product bundles in the cancel, discount, exchange RMA, order on behalf of, reship, return, and RMA service flows.

1. Click ![Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/om_order_management/images/om_setup_icon_no_border.png) at the top of the page, and then select **Setup**.
2. In the Quick Find box, enter flows, and select **Flows**.
3. Select the flow that you’re customizing.
4. In the flow, open the Manager tab.
5. Between the No Cancel Fees Allowed decision branch and the Set Stage to Part 1 assignment, click ![Add element](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/om_order_management/images/om_flow_add_element.png).
6. Find and select **Get Records**.
7. Create the Get All Order Items Summary element.
    1. For Label, enter Get All Order Items Summary.
    2. For Get Records of This Object, enter and select **Order Product Summary**.
    3. For Field, enter OrderSummaryId, set the operator to **Equals**, and set the value to **Order Summary from Get\_Order\_Summary\_Object > Order Summary ID**.
8. Create the Get All Order Items Relationships element.
    1. For Label, enter Get All Order Item Summary Relationships.
    2. For Get Records of This Object, enter and select **Order Product Summary Relationship**.
    3. For Field, enter MainOrderSummaryId, set the operator to **Equals**, and set the value to **Order Summary from Get\_Order\_Summary\_Object > Order Summary ID**.
9. Click **Done**, and save your flow.
10. If you’re ready to activate the flow, click **Activate**.

#### See Also

- [Customizing Order Management Service Flows](https://help.salesforce.com/s/articleView?id=commerce.om_flow_customizations.htm&release=264.0.0&type=5 "The Order Management service flows let customer service representatives (CSRs) help customers with their orders. You can use the provided flows as is, and you can also expand and customize them. Here are some common customizations that you can implement.")