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Choose Which Product Selector Fields to Show

You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization tailors which fields a customer service representative sees when selecting products.

Required Editions

View supported editions.

If you don’t have an editable version of the flow yet, copy a flow template.

You can modify the product selector in the cancel, discount, reship, return, and RMA service flows.

  1. Click Setup at the top of the page, and then select Setup.
  2. In the Quick Find box, enter flows, and select Flows.
  3. Select the flow that you’re customizing.
  4. In the flow, open the Manager tab.
  5. Find and select the Product Selection screen component.
  6. Either click OMS Product Summary Selection from the middle preview or add a selector by finding and selecting OMS Product Summary Selection from the component section.
  7. In the OMS Product Summary Selection section, under columns, add up to 10 fields that you want to make visible to the Selected section.
  8. Click Done.
  9. Click Save.
  10. If you’re ready to activate the flow, click Activate.

See Also