---
schema_version: "1"
id: aac9b3a23103c83f99ca44b296a736c0af3145f06ef133a73f83380ae6612f07
title: Enable Cancellation of All Eligible Items from an Order
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_flow_cancel_all.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_flow_cancel_all.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b9b2b97515787c3e326a7e6deb1ef1c16819f960ded88649d411520427e258b
description: You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets a Customer Service Representative (CSR) cancel all eligible items from an order in a single process. You can enable Cancel All in the Cancel Item flow. If you’ve created your Cancel Item flow after the Winter ‘26 release, Cancel All is already enabled on your org.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Enable Cancellation of All Eligible Items from an Order

You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets a Customer Service Representative (CSR) cancel all eligible items from an order in a single process. You can enable Cancel All in the Cancel Item flow. If you’ve created your Cancel Item flow after the Winter ‘26 release, Cancel All is already enabled on your org.

For flows created before Winter ‘26, you can bypass the customization by [cloning](https://help.salesforce.com/s/articleView?id=commerce.om_flow_copy.htm&release=264.0.0&type=5 "Before you can activate or customize a flow, you need to clone the flow. Cloning creates an editable version that you can modify or activate out-of-the-box on your store. If you set up your store using the Commerce Setup Assistant, your flows are already cloned.") a new Cancel Item flow. We recommend only doing this if you have no customizations. To continue using your customizations, manually add three flow elements to your existing flow. These elements exist in the Cancel Item flow template.

1. Click ![Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/om_order_management/images/om_setup_icon_no_border.png) at the top of the page, and then select **Setup**.
2. In the Quick Find box, enter flows, and select **Flows**.
3. Select the Cancel Item flow template. The template has the Template column of the table checked.
4. In the flow, open the Manager tab.
5. Find and open the **Cancel Option Selection** screen. Make note of where the element is in the flow.
6. In a different tab, find and open your existing Cancel Item flow.
7. Find where you want the Cancel Option Selection screen to appear. Add a new screen and enter all of the existing information as seen in the Cancel Option Select screen element you opened in step 5.
8. Repeat steps 5 through 8 for the Cancel All routing decision element and the Subflow call to Cancel All flow.
9. Click **Save**.

#### See Also

- [Customizing Order Management Service Flows](https://help.salesforce.com/s/articleView?id=commerce.om_flow_customizations.htm&release=264.0.0&type=5 "The Order Management service flows let customer service representatives (CSRs) help customers with their orders. You can use the provided flows as is, and you can also expand and customize them. Here are some common customizations that you can implement.")