---
schema_version: "1"
id: 3ba4c58409b464ef8ecd1b8b1d825e604c5f71923005092b914b01a8b3b62605
title: Exchanges with RMA Returns Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_exchanges_rma_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af6fbfd58beb34091414fbad2d8a9d679b29a33f18cc876dee7ee61179ed22c6
description: An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Exchanges with RMA Returns Overview

An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.

- **[Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5)**  
    After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns.
- **[Place an Exchange with an RMA Return](https://help.salesforce.com/s/articleView?id=commerce.om_uneven_exchanges.htm&release=264.0.0&type=5)**  
    Place a post-fulfillment exchange when a shopper or buyer needs to substitute a product after it has already been fulfilled. These exchanges can be uneven, so the new product doesn’t always have the same value as the original product. In this case, the exchange results in a refund or additional funds owed.
- **[Close a Return Order for Exchange with RMA](https://help.salesforce.com/s/articleView?id=commerce.om_close_exchange_rma.htm&release=264.0.0&type=5)**  
    After you've received the returned order items from your exchange, you can close the return order. Closing the return order completes the return portion of the exchange. The funds necessary to fund the new products only become available after the return order is closed.

#### See Also

- [Uneven Exchanges API Flow Implementation](https://developer.salesforce.com/docs/atlas.en-us.248.0.order_management_developer_guide_html.meta/order_management_developer_guide_html/order_management_exchanges_playbook.htm)