---
schema_version: "1"
id: ac5fd6441389bc914de11e8d9210d178bc15fa2b2de83c6515b42aafa5193ffd
title: Configure Flow for Exchanges with RMA
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_exchanges_rma_flow_ensure_funds_refunds.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_flow_ensure_funds_refunds.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ae63dbab813626689a7758ef1a1b4e7564ced9f2d1ebaf048d2c33a2606041e6
description: Exchanges with RMA support both EnsureFunds and EnsureRefunds. These variables must be configured properly in your org.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Configure Flow for Exchanges with RMA

Exchanges with RMA support both EnsureFunds and EnsureRefunds. These variables must be configured properly in your org.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The flows Create Invoice and Ensure Funds and the RMA Create Credit Memo and Ensure Refunds flows must be cloned in your org.

Previous step: [Activate the Exchanges with RMA Flow Template](https://help.salesforce.com/s/articleView?id=commerce.om_activate_exchanges_rma_flow.htm&release=264.0.0&type=5 "The Exchanges RMA flow lets a customer service representative create even, uneven, and post-fulfillment exchanges. To use the flow, copy and activate the flow template, and then clone or customize the flow as needed.")

See all steps in [Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5 "After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns.").

1. From Setup, in the Quick Find box find and select **Flows**.
2. Select your create invoice and ensure funds flow.
    
    Make sure you select your org’s cloned version of the flow, not the template version.
3. Click the Set Ensure Funds Input Representation assignment, and set the variable isReservedBalanceAmountConsidered as equals true.
4. Click **Save**.
5. Select your RMA create credit memo and ensure refunds flow.
    
    Make sure you select your org’s cloned version of the flow, not the template version.
6. Click the Ensure Refund assignment, and set the variable isReservedBalanceAmountConsidered as equals true.
7. Click **Save**.

Next step: [Add the Exchanges with RMA Flow to an Object Page](https://help.salesforce.com/s/articleView?id=commerce.om_add_exchanges_rma_flow_object_page.htm&release=264.0.0&type=5 "Give customer service representatives easy access to the Exchanges RMA flow by adding it to the Actions & Recommendations component on a Lightning page for an object. Because all orders are associated with an order summary, add the flow to the Actions and Recommendations component on the order summary page.")

#### See Also

- [Exchanges with RMA Returns Overview](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_overview.htm&release=264.0.0&type=5 "An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.")