---
schema_version: "1"
id: eca41c1685925b37eca234a1f7b84db884ad8a5bcce7a8aa3af0fdf61a919168
title: Einstein Generative AI for Order Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_einstein_gen_ai_order_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_einstein_gen_ai_order_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10f160ca659570b9df29a6daa5d11350a44798a3421bbbc9eb40d1da702a591a
description: Enhance your Order Management experience with Einstein generative AI, and deliver smarter service to your customers.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Einstein Generative AI for Order Management

Enhance your Order Management experience with Einstein generative AI, and deliver smarter service to your customers.

- **[Return Insights Overview](https://help.salesforce.com/s/articleView?id=commerce.om_return_insights.htm&release=264.0.0&type=5)**  
    Use Einstein to identify products with high return rates and analyze the reasons that customers are retuning them.
- **[Considerations for Return Insights](https://help.salesforce.com/s/articleView?id=commerce.om_return_insights_considerations.htm&release=264.0.0&type=5)**  
    To create Return Insights with Einstein Generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues.
- **[Return Insights Setup](https://help.salesforce.com/s/articleView?id=commerce.om_return_insights_setup.htm&release=264.0.0&type=5)**  
    You can complete most of the initial Einstein configuration using the Data 360 Setup Guide.
- **[Analyze Product Return Reasons](https://help.salesforce.com/s/articleView?id=commerce.om_analyze_product_return_reasons.htm&release=264.0.0&type=5)**  
    Use Einstein to gather, analyze, and sort return data.