---
schema_version: "1"
id: 85ab258f24a255e0c611fa15c2e7fe369b77cdf90ca8348d1b375eee1da3276c
title: Discount an Order Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_discount_order_items.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_discount_order_items.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 396a48eaf3192320edd10334bf0fd967ec4c7bac661f42ca24ee62c4a9a03e96
description: You can process a discount or price adjustment for one or more order items either before they’re allocated or after they’re fulfilled.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Discount an Order Item

You can process a discount or price adjustment for one or more order items either before they’re allocated or after they’re fulfilled.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/images/icon_note.png)

Note Salesforce D2C Commerce doesn’t include this discount functionality.

1. From the Navigation bar, open the Order Summaries list view page.
2. Select the order number that contains the items to discount, and open the corresponding order summary record.
    
    You can also open the order summary directly from the customer’s account in the Service Console.
3. From the Actions & Recommendations list, select **Discount Items**.
4. On the Discount Items page, select the items to discount, and click **Next**.
    
    Only eligible items are listed.
5. For each item selected, enter the required information. Or, to discount items in bulk, use the Apply to All Items row.
    
    If you select **Amount** for the discount type, the discount applied is the amount that you enter. For example, if you enter 10 and the item total is $100, the discount amount is $10. If you select **Percent**, the discount is calculated by multiplying the item total by a percentage equal to the value. For example, if you enter 12 and the item total is $125, then the discount amount is $15.
6. Click **Next**.
7. Review the discount information, and submit the discount.
8. Click **Finish**.

If all the discounted items aren’t yet fulfilled or if all are fulfilled, a change order is created. If both fulfilled and unfulfilled items are being discounted, two change orders are created: one for the fulfilled items, and one for the unfulfilled items. The totals on the order summary are updated accordingly.

#### See Also

- [Order Servicing](https://help.salesforce.com/s/articleView?id=commerce.om_service.htm&release=264.0.0&type=5 "Order servicing lets your customer service representatives (CSR) provide shoppers with order-related services, such as returns, exchanges, and cancellations. Order Management uses flow templates to help automate the these tasks. A Salesforce Admin can copy and customize these templates and then make the process flows available in the Actions & Recommendations section on the Order Summary page. Service agents can then quickly respond to requests for cancellations, reshipments, discounts, exchanges, and returns.")