---
schema_version: "1"
id: 6871156d5303b9ebe4442764c29ca37278f6377ecdd52eb4fc2c51dd7684f67a
title: Create a Process Exception
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_create_a_process_exception.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_create_a_process_exception.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 69f9021bcc7725a45f675636bb37e11bef7445bd0961b48b5ad965ff0d39e394
description: Create a process exception to manage a processing issue that isn’t automatically identified by your order management processing business logic.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Create a Process Exception

Create a process exception to manage a processing issue that isn’t automatically identified by your order management processing business logic.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Process Exceptions list view page.
2. Click **New**.
3. Complete the fields on the New Process Exception page.
    
    - For Attached To, select the object to associate with the process exception. For example, select a credit memo or invoice.
    - For Included in Order Summary, enter the order summary to associate with the process exception. Specifying an order summary in this field ensures that the notification banner on the order summary record shows the correct number of process exceptions for the order summary.
4. Save your changes.

By default, Order Management assigns the process exception to the user who creates it. You can assign it to another user for resolution by editing the Owner Name field on the Process Exception record.

#### See Also

- [Check for Active Process Exceptions](https://help.salesforce.com/s/articleView?id=commerce.om_check_for_active_process_exceptions.htm&release=264.0.0&type=5 "When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.")
- [View Process Exception Details](https://help.salesforce.com/s/articleView?id=commerce.om_view_a_process_exception.htm&release=264.0.0&type=5 "A process exception record contains details about the cause of the processing failure.")
- [Identify the Cause of a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_identify_cause_of_a_process_exception.htm&release=264.0.0&type=5 "Process exceptions can occur at any stage in the order lifecycle. Identifying the cause of a process exception is the first step toward resolving the issue.")
- [Resolve a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_resolve_a_process_exception.htm&release=264.0.0&type=5 "After you identify the cause of a process exception, you can resolve the issue and continue normal processing on the order summary.")