---
schema_version: "1"
id: 4a8faa41c1a2c48137d011b46dc2fc18809941d0b4b08955ce9450fcb3eaafae
title: Configure Rejection Reasons
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_configure_rejection_reasons.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_configure_rejection_reasons.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1e9d0b31d9bf95048643a1efde4a267ad85d6e20a716ecc36ce90d3cfb0a4c8b
description: If a store associate can’t pick an item, they can select a reason for rejection. The options are Damaged, Just Sold, Out of Packing Supplies, Out of Stock, and Other. You can also create your own reasons.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Configure Rejection Reasons

If a store associate can’t pick an item, they can select a reason for rejection. The options are Damaged, Just Sold, Out of Packing Supplies, Out of Stock, and Other. You can also create your own reasons.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. Log in to Salesforce as a System Administrator.
2. Add the Rejection Reason field to the Fulfillment Order page.
    1. From Setup, in the Quick Find box, enter Object Manager, and then select **Object Manager**.
    2. Select **Fulfillment Order Product**.
    3. Click **Page Layouts** and click **Fulfillment Order Product Layout**.
    4. Move **Reject Reason** to the Fulfillment Order Product Detail section.
    5. Click **Save**.
3. Repeat this step for the Pick Ticket Product object in Object Manager.
4. (Optional) Create a custom rejection reason.
    1. From Setup, in the Quick Find box, enter Object Manager, and then select **Object Manager**.
    2. Select **Fulfillment Order Product**.
    3. Select **Reject Reason**.
    4. Under Reject Reason Picklist Values, click **New**.
    5. Enter a rejection reason.
    6. Click **Save**.

#### See Also

- [Store Fulfillment App Setup](https://help.salesforce.com/s/articleView?id=commerce.om_store_fulfillment_application.htm&release=264.0.0&type=5 "The Store Fulfillment app provides guided workflows that walk store associates through the process of picking and packing each order. Store associates can indicate how much of each item they can fulfill and how much they can pack. They can also track the items that they can’t fulfill and the reasons for rejection. Access to the site is controlled using the Identity User license. After the Identity User license is configured, create accounts for your store associates and assign the license to them.")