---
schema_version: "1"
id: 7bd6ddbe0e92e30421026ad056ec82bec92969a8499fb4073a7d5a48f521abf6
title: Close a Return Order for Exchange with RMA
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_close_exchange_rma.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_close_exchange_rma.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16fdc9718e1cbb621ff46ebbd62dc1d1ec8c0f20ab1a73d929054d3957929350
description: After you've received the returned order items from your exchange, you can close the return order. Closing the return order completes the return portion of the exchange. The funds necessary to fund the new products only become available after the return order is closed.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Close a Return Order for Exchange with RMA

After you've received the returned order items from your exchange, you can close the return order. Closing the return order completes the return portion of the exchange. The funds necessary to fund the new products only become available after the return order is closed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

If haven't already, [copy and activate](https://help.salesforce.com/s/articleView?id=commerce.om_flow_copy.htm&release=264.0.0&type=5 "Before you can activate or customize a flow, you need to clone the flow. Cloning creates an editable version that you can modify or activate out-of-the-box on your store. If you set up your store using the Commerce Setup Assistant, your flows are already cloned.") the RMA Create Credit Memo and Ensure Refunds flow.

Quantity fields don’t display automatically on the Return Order Line Item page. Because you use the quantity fields to verify and update item quantities before closing an RMA return order, add these quantity fields to the Return Order Line Item default page layout.

- Quantity Expected
- Quantity Received
- Quantity Rejected
- Reason for Rejection

1. From the Navigation bar, open the Return Orders list view page.
2. Select the return order number to close, and open the corresponding return order record.

    
    You can also open the return order directly from the associated order summary.
3. On the Related tab, open each return order line item.
4. Verify and update these fields.
    
    - Quantity Expected
    - Quantity Received
    - Quantity Rejected
    - Reason for Rejection
    
    If the quantity received is less than the quantity expected, or you reject any of the returned items, Order Management updates item quantities and financial information automatically.
    
    If you receive more than the quantity expected, you must create a separate return order for the extra items.
5. Save your changes, and go back to the return order record.
6. On the Details tab, change the status of the return order to **Closed**, and save your changes.

Order Management creates a change order, generates a credit memo, and refunds the customer’s payment. Order Management also updates the item quantities and financial information on the Order Summary and associated objects. The updated quantities show the items that are still fulfilled. If the quantity for an item is reduced to 0, the status of the item changes to Returned. Otherwise, the status reflects the quantity that wasn’t returned.

#### See Also

- [Place an Exchange with an RMA Return](https://help.salesforce.com/s/articleView?id=commerce.om_uneven_exchanges.htm&release=264.0.0&type=5 "Place a post-fulfillment exchange when a shopper or buyer needs to substitute a product after it has already been fulfilled. These exchanges can be uneven, so the new product doesn’t always have the same value as the original product. In this case, the exchange results in a refund or additional funds owed.")
- [Exchanges with RMA Returns Overview](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_overview.htm&release=264.0.0&type=5 "An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.")