Omnichannel Inventory Basics

To help you plan your implementation, familiarize yourself with Omnichannel Inventory concepts.

  • How Omnichannel Inventory Works
    Review the typical flow when using Omnichannel Inventory with Salesforce Order Management and B2B Commerce and D2C Commerce.
  • Fulfillment Locations in Omnichannel Inventory
    Omnichannel Inventory uses three objects to represent the facilities that fulfill orders: Location, Location Group, and Location Group Assignment. The complete set of locations, groups, and assignments is called a location graph. When using D2C Commerce, your location graph is limited to one location and one location group.
  • Omnichannel Inventory Reservations
    When a customer places an order, the system reserves inventory to fulfill the order and a reservation is created. When a reservation is assigned to a location group, you can implement business rules to transfer it to a specific location for fulfillment.
  • Configuring Locations for Order Shipping
    You can configure a fulfillment location to ship ordered products.