---
schema_version: "1"
id: 6334f103839614e373e2bbb90325bb573753f3e426017d8190c13df4399dd8c7
title: Enable Omnichannel Inventory
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/oci_impl_enable_oci.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.oci_impl_enable_oci.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a9064e8a38b77c1d0824f726da8a1e8141c2ce5d02affc645fd52aa82fec20c
description: If you’re new to the Salesforce platform, start by setting up a Salesforce org.
products:
  - Commerce
  - Omnichannel Inventory
release: "264"
---
# Enable Omnichannel Inventory

If you’re new to the Salesforce platform, start by setting up a Salesforce org.

The person who signed your Omnichannel Inventory order form received a welcome email for the org. Their email address is the user ID of the org’s initial Salesforce admin account. For information about setting up the org, see [Set Up and Maintain Your Salesforce Organization](https://help.salesforce.com/articleView?id=xcloud.setup_overview.htm&language=en_US) in Salesforce Help.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/images/icon_important.png)

Important Instructions to log out, refresh a page, or wait for the cache to update are easy to miss. Skipping them can cause problems that are hard to troubleshoot, so follow every step carefully.

1. Enable Lightning Experience. Omnichannel Inventory isn’t currently supported on Salesforce Classic or Mobile. On Mobile, you can view record pages but can’t use other Omnichannel Inventory features.
2. If you plan to integrate with Salesforce Order Management, [implement Order Management](https://help.salesforce.com/s/articleView?id=commerce.om_impl_intro.htm&language=en_US).
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/images/icon_note.png)
    
    Note If you use the Create Reship Order flow, customize it to set the applyOCI variable to true. Its default value is false.
3. If you aren’t using Salesforce Order Management, define a set of fulfillment location types, such as Warehouse and Retail Store. Add them to the Location Type picklist on the Location object. For details about the location object, see [Location](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_location.htm).
4. From Setup, in the Quick Find box, enter Omnichannel Inventory, and then select **Omnichannel Inventory**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/images/icon_note.png)
    
    Note **Omni-Channel** is a different product.
5. Turn on the **Omnichannel Inventory** setting.