---
schema_version: "1"
id: 03ca00e6031d47241c65171cc7b53c0679181d0d0a9002e598933aa10251a96b
title: "Use Case: Maintain Accurate Inventory Counts to Improve Sales and Customer Satisfaction"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/inv_use_case_maintain_counts.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.inv_use_case_maintain_counts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b892ec09ade4f30142198ea79716b763fbc42d7748156b4d5e9c212bab3cacee
description: Use the Inventory app to keep your inventory counts accurate. Quickly and efficiently add or update individual records or import multiple records using a CSV or JSON file.
products:
  - Commerce
  - Omnichannel Inventory
release: "264"
---
# Use Case: Maintain Accurate Inventory Counts to Improve Sales and Customer Satisfaction

Use the Inventory app to keep your inventory counts accurate. Quickly and efficiently add or update individual records or import multiple records using a CSV or JSON file.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.inv_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Streamline order fulfillment, reduce operational inefficiencies, and enhance the overall shopping experience by preventing overselling, stockouts, and backorders.

Each add, edit, and import method has limitations on the number of records you can work with. For example, you can add up to 20 records and edit up to 100 at a time. However, when you import the inventory in bulk, limitations are based on file size, not the number of items.

Watch this video to see how you can maintain accurate inventory counts.

If you can’t watch the video in full screen, open the video on a new tab: [Maintain Inventory Counts in Commerce Workspace](https://play.vidyard.com/BiyqKL3ik6KnsKPcfJUB1y).

1. In the navigation sidebar, click **Merchandising** | **Inventory**.
    
    ![Inventory workspace](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/oci_inv_workspace.png)
2. Add an individual SKU.
    1. Click **Add Inventory**.
    2. Select the item's location, enter the new SKU, and add the quantity on hand and safety stock information.
3. Add another SKU.
    1. Click **Add SKU** and enter the information.
    2. Click **Save**.
        
        ![Add SKUs](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/oci_inv_add_skus.png)
4. Look up one of the new SKUs to confirm that it was added.
    1. Enter the SKU.
    2. Click **Get Inventory Data**.
        
        ![Look up the SKU.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/oci_inv_get_data.png)
5. Edit a SKU’s inventory count.
    
    1. Click in the Quantity on Hand field and update the number.
    2. Click **Save**.
    
    Your inventory is updated in real time. Merchants and customers can see the current and accurate inventory levels for each product.
6. Upload and edit the inventory in bulk.
    1. Click **Import** in the Inventory Workspace.
    2. If you haven’t created a CSV file, download the sample file and use it to prepare your inventory. Otherwise, upload your file and click **Import**.
        
        ![Upload inventory in bulk.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/oci_inv_import.png)
7. Monitor the progress.
    1. Click the refresh button.
    2. When the import summary appears, click **Done**
8. To view the import details, click **View Import History** and select the latest import log entry.

#### See Also

- [Import and Delete Inventory in Bulk Using Omnichannel Inventory](https://help.salesforce.com/s/articleView?id=commerce.inv_import_bulk_inventory.htm&release=264.0.0&type=5 "Add inventory, update existing records, and delete records in bulk instead of using APIs or adding records individually. Modify records using either a CSV or JSON file.")
- [Search, Add, and Edit SKUs in the Omnichannel Inventory Console](https://help.salesforce.com/s/articleView?id=commerce.inv_lookup_inventory.htm&release=264.0.0&type=5 "Search inventory availability for a location group. Add inventory SKUs or edit existing inventory information.")