---
schema_version: "1"
id: 9f8f96570077785e676488ddd062c08249b25b344c6ad85af0326858dd2c2023
title: Reservation Tracking with B2C Commerce and Salesforce Order Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/inv_res_tracking_with_b2c_om.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.inv_res_tracking_with_b2c_om.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8df109eba779f4782c0ab8b2707bf192182f58be717090ced4f8a57b0460a51f
description: To provide an end-to-end ecommerce experience for shoppers and use reservation tracking, integrate Omnichannel Inventory with both B2C Commerce and Salesforce Order Management. You can also integrate with B2C Commerce and other third-party management applications.
products:
  - Commerce
  - Omnichannel Inventory
release: "264"
---
# Reservation Tracking with B2C Commerce and Salesforce Order Management

To provide an end-to-end ecommerce experience for shoppers and use reservation tracking, integrate Omnichannel Inventory with both B2C Commerce and Salesforce Order Management. You can also integrate with B2C Commerce and other third-party management applications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.inv_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To use Omnichannel Inventory with Salesforce Order Management, combine its flow core actions with your routing logic to create and manage reservations as part of your automated fulfillment processes. After completion, reservation IDs automatically import from B2C transactions to Order Management. You can find reservation IDs in the OrderSummaryAdditionalInfo object.

![Reservation tracking with Salesforce Order Management](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/res_tracking_action_om.png)

If you’re using Omnichannel Inventory with a third-party order management solution, additional steps are required to integrate reservation tracking. For example, export the reservation ID to use it for transfer, fulfill, or unreserve requests.

![Reservation tracking with Salesforce Order Management](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-inv_omnichannel_inventory-264-0-0-production-enus/43699e0f-a394-4b55-a1eb-072df389499a/inv_omnichannel_inventory/images/res_tracking_action_third_party.png)

After you integrate reservation tracking, it isn’t applied to existing reservations. Old reservations can show as open for 120 days until Omnichannel Inventory purges them.

#### See Also

- [Reservation Tracking in Omnichannel Inventory](https://help.salesforce.com/s/articleView?id=commerce.inv_track_reservation.htm&release=264.0.0&type=5 "Reservation tracking simplifies the process of monitoring all reservation-related activities, from the moment that inventory is placed in a cart through fulfillment or cancellation. Each reservation has a unique ID that’s used to track actions associated with the reservation as it progresses through the fulfillment process.")