Omnichannel Inventory is a scalable inventory solution that shows you near real-time inventory availability at the location level across all your fulfillment channels. Omnichannel Inventory combines the power of headless APIs and the flexibility of the Salesforce Platform to provide merchants and shoppers with a single source of truth for inventory availability. It integrates seamlessly with Salesforce B2C Commerce, B2B Commerce, D2C Commerce, and Salesforce Order Management, so you can deliver a true end-to-end shopping experience on your ecommerce storefront.
Omnichannel Inventory consists of these components.
- Omnichannel Inventory service
- A multitenant system consisting of headless APIs for getting inventory availability data and managing reservations across all your fulfillment channels.
- Omnichannel Inventory app
- A Salesforce console app where you can view inventory availability across locations and manage your locations and location groups.
- Prebuilt integrations
- Built-in tools to connect Omnichannel Inventory with B2C Commerce and Salesforce Order Management.
- Connect REST APIs
- Salesforce APIs that you can use to customize the inventory experience when integrating between Omnichannel Inventory and Salesforce Platform apps such as Salesforce Order Management and B2B Commerce on Lightning Experience.
Learn about Omnichannel Inventory components, resources, and terms.
- Set Up Omnichannel Inventory
Before starting, make sure that your org has an Omnichannel Inventory license. - Omnichannel Inventory Terminology
Familiarize yourself with common Omnichannel Inventory terms. - Omnichannel Inventory Editions
Learn about the editions and user interfaces that support Omnichannel Inventory. - Omnichannel Inventory Resources
In addition to Salesforce Help, Omnichannel Inventory has documentation resources to help you learn about, set up, administer, and extend Omnichannel Inventory.