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Set Up Lowest List Price Compliance

When you announce a promotion or price reduction, a European Union (EU) mandate requires that stores must show the lowest price for a product over the past 30 days. If the original price is displayed and is greater than the list price, the lowest list price also displays. B2B stores must show the lowest price and any price adjustments for guest users but don’t need to show it for logged-in users. For new stores, the Lowest List Price component is included on the Product Details page. For existing stores, you must add the component to the page. After this feature is enabled, you can’t disable it.

Required Editions

View supported editions.

Which Salesforce Commerce Product Do I Have?

This rule doesn’t apply to:

  • Goods with a short shelf life, such as dairy items.
  • Free products or similar promotions, such as buy 2, get 3.
  • Users logged in to D2C stores. However, it does apply to guest users.

Deleting a price book or price book entry resets the lowest list price. Manually updating the lowest list price isn’t recommended because it can cause an incorrect value for the lowest unit price and then the store isn’t in compliance with the mandate.

  1. In the navigation sidebar, select a store from the Store dropdown.
  2. Select Settings | Store, and then click Pricing.
  3. Expand the Lowest Unit Price (EU Customers Only) section, and then enable the feature.
  4. Set up layout visibility in Salesforce Setup.
    1. Click Setup at the top of the page, and then select Setup.
    2. From Object Manager, find and select Price Book Entry.
    3. Select Fields & Relationships.
    4. Click Set History Tracking.
    5. Click the List Price checkbox and save your changes.
    6. Select Page Layouts.
    7. Select Price Book Entry.
    8. Drag the Lowest List Price field into Fields in the Price Book Entry Detail section.

See Also