---
schema_version: "1"
id: 63176aa09f4d040542619c05b01bd76b711e0e8e0e9440bf6bbd07182a25c187
title: Commerce Search Index Error Mapping
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_search_index_error_mapping.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_search_index_error_mapping.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef6b6e37014eb62e942a36142edaf2ac6c7d0530d0fe92c7ce957c1965d0f62d
description: Updating the search index can result in product errors and index failures. If all products have errors, the index fails. Review index failures in the red banner on the Search Index page, and review product errors in the orange banner. You can also download a CSV file to resolve product errors. Product errors and index failures are refreshed with each partial index update.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Commerce Search Index Error Mapping

Updating the search index can result in product errors and index failures. If all products have errors, the index fails. Review index failures in the red banner on the Search Index page, and review product errors in the orange banner. You can also download a CSV file to resolve product errors. Product errors and index failures are refreshed with each partial index update.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

## Error Mapping

![Review product errors and index failures on the Search Index page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-comm-264-0-0-production-enus/d863e308-482a-4dfa-8d20-2a94737d394a/comm/images/comm_search_index_page.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:21.27659574468085%">
        <col style="width:36.170212765957444%">
        <col style="width:21.27659574468085%">
        <col style="width:21.27659574468085%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d61051e80">Index Update Status</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d61051e83">Scenario</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d61051e86">Maps To</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d61051e89">Action</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Index Update Status" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d61051e80 ">Completed</td>

          <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e83 ">Index completed without product errors</td>

          <td data-label="Maps To" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e86 ">Completed status in History</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e89 ">None</td>

        </tr>
        <tr class="">
          <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e83 ">Index completed with product errors</td>

          <td data-label="Maps To" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e86 ">Orange product error banner</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e89 ">Download the CSV file to resolve the product errors. See <a href="https://help.salesforce.com/s/articleView?id=commerce.comm_search_index_troubleshooting.htm&amp;release=264.0.0&amp;type=5" title="Updating the search index can result in product errors and index failures. When some products have errors, you can download a CSV file on the Search Index page to review and resolve the errors. If all products have errors, the index fails. A common reason for product errors and index failures includes exceeding limits.">Commerce Search Index
              Troubleshooting</a>.</td>

        </tr>
        <tr class="">
          <td data-label="Index Update Status" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d61051e80 ">Failed</td>

          <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e83 ">Index failed without product errors</td>

          <td data-label="Maps To" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e86 ">Red index failure banner</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e89 ">Use the message to resolve the index failure.</td>

        </tr>
        <tr class="">
          <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e83 ">Index failed with product errors</td>

          <td data-label="Maps To" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e86 ">
            <ul>
              <li>Red index failure banner</li>

              <li>Orange product error banner</li>

            </ul>
          </td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d61051e89 ">
            <ul>
              <li>In the red index failure banner, use the message to resolve the index
                failure.</li>

              <li>In the orange product error banner, download the CSV file to resolve the product
                errors. See <a href="https://help.salesforce.com/s/articleView?id=commerce.comm_search_index_troubleshooting.htm&amp;release=264.0.0&amp;type=5" title="Updating the search index can result in product errors and index failures. When some products have errors, you can download a CSV file on the Search Index page to review and resolve the errors. If all products have errors, the index fails. A common reason for product errors and index failures includes exceeding limits.">Commerce Search
                  Index Troubleshooting</a>.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Update the Commerce Search Index](https://help.salesforce.com/s/articleView?id=commerce.comm_search_index_build.htm&release=264.0.0&type=5 "Update your search index so that changes to your products appear on your search and category pages. You can manually update the index or turn on automatic system updates.")
- [Commerce Search Index Considerations](https://help.salesforce.com/s/articleView?id=commerce.comm_search_index_considerations.htm&release=264.0.0&type=5 "Before activating your B2B Commerce store, update your search index to enable shoppers to see products on your search and category pages. Also update the search index after you make changes to your store configuration or product catalog. If you only modify price books or price book entries, you don’t need to update the index unless you have a sort rule based on price. You can manually update your index or turn on automatic updates.")