---
schema_version: "1"
id: 2a1b38c2a969d66248b9a206e3bb460eb12217a4e6552bec6a0087b903f96294
title: Orphaned Payments in Your B2B Commerce Store
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_orphanedpayments.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_orphanedpayments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dda937678662b2962f537662a5ca5b97b30f3a846fd1f5926d0834a1db54c1b8
description: Orphan Payments Sweeper automatically reverses or refunds payments that were authorized or captured at checkout but never tied to a completed order. The sweeper prevents funds from remaining stranded when a checkout is interrupted or abandoned. For abandoned authorized payments, the sweeper reverses the authorization or refunds the captured amount. The number of days required for the reversal or refund depends on the payment method.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Orphaned Payments in Your B2B Commerce Store

Orphan Payments Sweeper automatically reverses or refunds payments that were authorized or captured at checkout but never tied to a completed order. The sweeper prevents funds from remaining stranded when a checkout is interrupted or abandoned. For abandoned authorized payments, the sweeper reverses the authorization or refunds the captured amount. The number of days required for the reversal or refund depends on the payment method.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-comm-264-0-0-production-enus/d863e308-482a-4dfa-8d20-2a94737d394a/images/icon_note.png)

Note To turn on the Orphan Payments Sweeper feature, contact Salesforce Customer Support. The sweeper supports only native Salesforce Payments.

We don’t recommend the sweeper for stores with custom checkout logic, custom payment integrations, or extensions built on Salesforce Checkout. After it’s enabled, the sweeper runs on an automatic recurring schedule that isn't configurable.

The sweeper skips payments tied to completed orders, payments that have failed, voided, or fully refunded, or payments processed through third-party gateways or non-Salesforce Payments integrations. The sweeper also doesn’t act on checkouts that are actively being finalized.

We recommend you test the sweeper thoroughly in a test org before turning it on in production. Validate against the payment methods your store offers.

#### See Also

- [Release Resources and Reverse Payments for Failed B2B Commerce Orders](https://help.salesforce.com/s/articleView?id=commerce.comm_placeorderinteractions.htm&release=264.0.0&type=5 "You can specify that when an order fails in your B2B store, reserved resources, including inventory reservations and coupon redemptions, are automatically released. You can also configure your store to automatically reverse payments associated with the failed order.")