---
schema_version: "1"
id: c3e309fedd42fc5e0b23722dcf28c385715b715e1bed120d9ee99187b4ae941d
title: Enable a Message in Commerce Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_messaging_enable_message.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_messaging_enable_message.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 584613ffe61d308690342f0b0b166bdb35748059464ddc7ab29f5b44f4d8f015
description: After you’ve customized your message template, enable the message to begin sending messages. When a message is enabled, a flow is created for that message and store. The flow waits for specific events, like the placement of an order, and triggers message sending using Marketing Cloud services.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Enable a Message in Commerce Messaging

After you’ve customized your message template, enable the message to begin sending messages. When a message is enabled, a flow is created for that message and store. The flow waits for specific events, like the placement of an order, and triggers message sending using Marketing Cloud services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

For a list of available messages, see [Available Messages in Commerce Messaging](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging_messages.htm&type=5&language=en_US).

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-comm-264-0-0-production-enus/d863e308-482a-4dfa-8d20-2a94737d394a/images/icon_important.png)

Important To prevent sending duplicate messages to your customers, disable all external or third-party messaging services before you enable a message.

1. In the navigation sidebar, select **Settings** | **Messaging**.
2. Within a message tile, enable the message.
3. Each message uses Flow to trigger the sending of messages. The flow name uses a format similar to MessageNameFlow\_StoreName, for example, SendAbandonedCartFlow\_NTOStore. To view or edit the flow, click the drop-down and select **Edit Flow**. In Flow Builder, you can extend the flow to include other elements or actions.
4. Click **Save**.
5. Click **Back** to return to the Messaging workspace.

If you disable a message, its corresponding flow is deactivated. When you re-enable the message, the most recent version of the flow is copied and activated.

#### See Also

- [Manage Customer Messages for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging.htm&release=264.0.0&type=5 "Use the Commerce Messaging workspace to manage and tailor customer messages, such as order confirmations and welcome emails.")
- [_Trailhead_: The Combined Power of Marketing Cloud Next and Agentforce Commerce](https://trailhead.salesforce.com/content/learn/modules/the-combined-power-of-marketing-cloud-and-commerce-cloud)