Set Up an Email Domain for Commerce Messaging

To use Commerce Messaging for your B2B Commerce stores, you must have a valid email address to indicate who the message is from. You can use the default address provided by Salesforce or create a from address using an authenticated store domain to provide a branded experience.

Required Editions

View supported editions.

Which Salesforce Commerce Product Do I Have?

The default from addresses are no-reply@101.mx.salesforce.com or no-reply@201.mx.salesforce.com and are enabled by default.

1. To create your own from email address, from Setup, select Unified Messaging | Email | Authenticated Domains.
2. Click Create New and follow the instructions to activate your domain.
3. From Setup, select Unified Messaging | Email | From Addresses.
4. Click Create New and add the information for your from address. The user name must be no-reply.
5. Click Save.

Note If a no-reply from address doesn’t exist for the authenticated domain, it’s created for you. ‌If the store’s domain doesn’t match the active authenticated domain, a default from address is used.

See Also

• Manage Customer Messages for B2B Stores
• Trailhead: The Combined Power of Marketing Cloud Next and Agentforce Commerce