---
schema_version: "1"
id: af9cd1590d432c84890b1e70d6f8fc7eb6891d49dbb734f983aa308d17630f3d
title: Manage Pending and Failed Orders in B2B Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_managependingandfailedorders.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_managependingandfailedorders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7509ab300b360cb200a5287c2d496f83bf75ad101c05c9c1b6e539e18d1d3655
description: Provide transparency to buyers and automate post-order cleanup when orders encounter issues after checkout. Display pending and failed states in buyer account pages, release reserved resources, reverse payments, and notify buyers automatically over email for failed orders.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Manage Pending and Failed Orders in B2B Commerce

Provide transparency to buyers and automate post-order cleanup when orders encounter issues after checkout. Display pending and failed states in buyer account pages, release reserved resources, reverse payments, and notify buyers automatically over email for failed orders.

When orders process asynchronously in your B2B Commerce store, certain transactions can result in Pending or Failed statuses rather than immediate completion.

By configuring order failure management, you can:

- Improve buyer transparency: Allow buyers to view pending and failed order records directly in their Order History and Order Summary pages.
- Optimize inventory: Automatically release reserved items and coupon redemptions back into inventory when an order fails.
- Automate payment cleanup: Automatically trigger authorization reversals to avoid orphaned funds or manual reconciliation.
- Keep customers informed: Automatically send email notifications when an order fails to convert from a cart.

1. [Display failed and pending order statuses in Order History](https://help.salesforce.com/s/articleView?id=commerce.comm_displayfailedandpendingorderstatuses.htm&release=264.0.0&type=5 "Enable your B2B store to show pending and failed orders in Order History. Pending and failed orders prior to Winter '27 aren't included in Order History.").
2. [Release resources and reverse payments for failed orders](https://help.salesforce.com/s/articleView?id=commerce.comm_placeorderinteractions.htm&release=264.0.0&type=5 "You can specify that when an order fails in your B2B store, reserved resources, including inventory reservations and coupon redemptions, are automatically released. You can also configure your store to automatically reverse payments associated with the failed order.").
3. [Enable email notifications for failed orders](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging_messages.htm&release=264.0.0&type=5 "Message email templates and flows can be accessed and customized from the Messaging workspace.").