---
schema_version: "1"
id: f43a45fb97599fac8aa121506a979b309162700673086d2d95126856bd45b508
title: Commerce Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_commerce_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_commerce_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4029a77d1f17332951ce6a73d1f1f1f6c3c7e968f4f7e60fcd7a021aa5226bc
description: Create knowledge articles with answers to common questions and concerns that shoppers or buyers tend to ask. Your customer service representatives can share these knowledge articles directly with customers. You can also work with your developer to embed the knowledge articles in your store.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Commerce Knowledge Articles

Create knowledge articles with answers to common questions and concerns that shoppers or buyers tend to ask. Your customer service representatives can share these knowledge articles directly with customers. You can also work with your developer to embed the knowledge articles in your store.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

Knowledge articles can take different forms, but they all serve a common goal—to share knowledge with your shoppers or buyers. These articles can be frequently asked questions, blog posts, or supported guidelines. For example, a customer service representative can write or request an article that explains whether a warranty can be extended post-purchase and how to do that. Any time a customer has questions about warranty purchase rules, the customer service representative can share the knowledge article with the customer.

For more information about creating and managing knowledge articles, see [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&language=en_US).

#### See Also

- [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&language=en_US)
- [SOAP API Developer Guide: Knowledge](https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_guidelines_knowledge.htm)