--- schema_version: "1" id: 23e2f4d0b126c3e361ecd20f1f7558c9f6687d3c28e7e63119a0e8352b0a9628 title: Customize the Shipping Section of Checkout in a Commerce Store collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_checkout_customize_shipping.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_checkout_customize_shipping.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: c0c9cd52338df8f34261c474e6543b0a4a0461ab7c1149b3c4b8493712868d60 description: After you set up your shipping calculation service, use Experience Builder to customize how you collect shipping details from your customers during checkout in a B2B store. You can customize checkout only if your store uses custom checkout. If your store uses managed checkout, you can’t customize the Checkout page. products: - Commerce - B2B Commerce release: "264" --- # Customize the Shipping Section of Checkout in a Commerce Store After you set up your shipping calculation service, use Experience Builder to customize how you collect shipping details from your customers during checkout in a B2B store. You can customize checkout only if your store uses custom checkout. If your store uses managed checkout, you can’t customize the Checkout page. ### Required Editions
View supported editions.
[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US) 1. In the navigation sidebar, select a store from the **Store** dropdown. 2. Select **Website Design**, and then click **Experience Builder**. 3. In Experience Builder, select the **Checkout** page. If you don’t see any shipping components in your layout or your page is blank, drag the components onto your page. See [Design the Checkout Page in a Commerce Store](https://help.salesforce.com/s/articleView?id=commerce.comm_edit_checkout_sections_for_a_b2c_store.htm&release=264.0.0&type=5 "Use a preset layout and customize its components, or design a layout using sections and components to guide customers through the checkout process in a B2B store. You can customize checkout only if your store uses custom checkout. If your store uses managed checkout, you can’t customize the Checkout page.") 4. Click the **Shipping Address** component to customize it. 1. Select whether to show only the customer’s default shipping address. For this setting, if a registered customer has a saved shipping address set as their default, it’s preselected in checkout. Customers can choose to edit it or add an address. 2. Edit the address list settings as needed. 3. (Optional) To collect a phone number, in the address form settings, select **Show shipping phone number field**. (Optional) If you select **Require shipping phone number**, even customers with saved contact information can’t check out until they add a shipping phone number. When a country code is provided, the shipping phone number is formatted and validated according to that country's phone number standards. If no country code is provided, the shipping phone number is validated according to US phone number standards by default. To avoid validation errors, we recommend collecting a country code along with the shipping phone number. See [Add Billing and Shipping Addresses for Buyer Accounts for a B2B Store.](https://help.salesforce.com/s/articleView?id=commerce.comm_buyer_account_addresses.htm&language=en_US) 5. Click the **Shipping Method** component to customize it. This component pulls shipping options from your store’s shipping service. See [Set Up Shipping for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_set_up_native_shipping.htm&release=264.0.0&type=5 "Provide customers accurate shipping methods, including default free shipping, flat rates, and custom rates with the Salesforce native shipping service for your B2B store.. You can use the shipping service with custom checkout or managed checkout, but if you configure your store using custom checkout, you must add the shipping service manually. You can create custom shipping zones and turn off shipping if you don’t sell physical goods."). 6. If your store allows guest shopping, click the **Contact Information** component to customize it. This component is required if you’ve turned on guest access so you can collect name and contact information from guest users. See [Manage Guest Access to a B2B Store](https://help.salesforce.com/s/articleView?id=commerce.comm_config_guest_browsing.htm&release=264.0.0&type=5 "A guest is someone who isn’t logged in to your store as an authenticated customer. Depending on the level of access that you provide, guests can browse your store, add products to their cart, and place orders."). When registered users return to the checkout page, they only see their phone number and email address in the Contact Information section. 7. (Optional) Click the **Shipping Instructions** component to customize it. To let customers know the type of information to include, add placeholder text to the properties. 8. Preview and publish your changes. #### See Also - [Design the Checkout Page in a Commerce Store](https://help.salesforce.com/s/articleView?id=commerce.comm_edit_checkout_sections_for_a_b2c_store.htm&release=264.0.0&type=5 "Use a preset layout and customize its components, or design a layout using sections and components to guide customers through the checkout process in a B2B store. You can customize checkout only if your store uses custom checkout. If your store uses managed checkout, you can’t customize the Checkout page.") - [Commerce Store Components](https://help.salesforce.com/s/articleView?id=commerce.comm_store_components.htm&release=264.0.0&type=5 "Components are the building blocks of B2B stores. You can make a B2B template yours by dragging components onto store pages and customizing component properties.")