---
schema_version: "1"
id: dd05ef14de1312266f54605e03d06ff2be369ba7c9483ee10eb2ea8487ca568b
title: Modify Sharing Settings to Resolve Failed Orders for B2B Stores
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_async_configure_sharing_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_async_configure_sharing_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f637a601f2dd16cc889b4e6645a6021da69458da507152509473f6d7a801b98
description: To let a Commerce admin resolve process exceptions for failed orders (PlaceOrderFailed), modify the sharing settings for the Process Exception object.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Modify Sharing Settings to Resolve Failed Orders for B2B Stores

To let a Commerce admin resolve process exceptions for failed orders (PlaceOrderFailed), modify the sharing settings for the Process Exception object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

These steps assume that you’ve already defined a role for the Commerce admin.

1. Click ![Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-comm-264-0-0-production-enus/d863e308-482a-4dfa-8d20-2a94737d394a/comm/images/comm_setup_icon_no_border.png) at the top of the page, and then select **Setup**.
2. In the Quick Find box, find, and select **Sharing Settings**.
3. Configure the organization-wide sharing settings.
    1. In the Organization-Wide Defaults section, click **Edit**.
    2. For the Process Exception object, set the default internal access to **Public Read/Write**, and set the default external access to **Private**.
    3. Click **Save**.
4. Define a sharing rule for the Process Exception object.
    
    It can take a few minutes for the changes made to the Process Exception Object to complete. If you can’t edit the Process Exception Sharing Rules, refresh your browser.
    
    1. In the Process Exception Sharing Rules section, click **New**.
    2. Enter a name for the rule.
    3. For rule type, select **Based on record owner**.
    4. For records to be shared, select **Public Groups** and **All Customer Portal Users**.
    5. For users to share, select **Roles** and select the role that you created for the Commerce admin.
    6. For access level, select **Read/Write**.
    7. Click **Save**.

#### See Also

- [Modify Sharing Settings to Resolve Failed Orders for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_async_configure_sharing_settings.htm&release=264.0.0&type=5 "To let a Commerce admin resolve process exceptions for failed orders (PlaceOrderFailed), modify the sharing settings for the Process Exception object.")