---
schema_version: "1"
id: 16b92e7024d6b7e4f9b1dae716e4226bb6123a269d054a0f6c7087955ccd9e09
title: Resolve Asynchronous Order Failures for a B2B Store
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_async_admin_retriggers_place_order.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_async_admin_retriggers_place_order.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6f3664b509e56279695e83b087c134a6eb28f9ed898c038871057b369d87b0a8
description: When an asynchronous order fails with a PlaceOrderFailed exception, the exception is converted into a process exception record. You can then view the record and investigate the cause of the error. After you fix the problem and change the record’s status to Resolved, the Retrigger Place Order flow resubmits the order.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Resolve Asynchronous Order Failures for a B2B Store

When an asynchronous order fails with a PlaceOrderFailed exception, the exception is converted into a process exception record. You can then view the record and investigate the cause of the error. After you fix the problem and change the record’s status to Resolved, the Retrigger Place Order flow resubmits the order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

Before you complete these steps, configure sharing settings for the Commerce admin to activate the Retrigger Place Order flow.

1. In the navigation sidebar, select a store from the Store dropdown.
2. Select **Orders**.
3. Click an order summary, and navigate to the Related tab.
4. In the Process Exceptions section, if a process exception status is new and the type is PlaceOrderFailed, open the exception.
5. Investigate and, if possible, fix the problem that caused the failure.
6. After the problem is fixed, change the exception record’s status to Resolved.
    
    Changing the record’s status to Resolved causes the Retrigger Place Order flow to place the order again.

#### See Also

- [Modify Sharing Settings to Resolve Failed Orders for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_async_configure_sharing_settings.htm&release=264.0.0&type=5 "To let a Commerce admin resolve process exceptions for failed orders (PlaceOrderFailed), modify the sharing settings for the Process Exception object.")