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Update Social Selling Cartridges

Extend your social selling business functionality with the following updates. The updates cover common updates across all channels as well as channel-specific functionality.

Tik Tok

  • Customers who have operations in the UK can now sell on TikTok. To send order status updates to TikTok, UK customers must use the processOrderUpdatesHook. The order status job to sync order statuses is for US operations only.
  • Event tracking for TikTok includes Salesforce as the partner name in the conversion API requests to TikTok.
  • The create order controller supports shipping price adjustments. The create order controller now maps price adjustments to the shipping charges resulting from seller-funded or TikTok-funded discounts.
  • Reason code canceled_by_tiktok is now supported. When TikTok cancels an order because of fraud and uses the reason code cancelled_by_tiktok, the Salesforce Commerce Cloud order status is set as canceled, even if the order is shipped.
  • The scalability of TikTok server-side activity tracking is improved. You can now store multiple events in one custom object.
  • To improve output file order, the feed generation is enhanced. The notification for the deleted file is sent first so that the products are deleted on TikTok first, and then the full feed is consumed.