Take a deep dive into customer behavior and key business metrics with Commerce Intelligence dashboards powered by CRM Analytics and Data Cloud. Use the Product Intelligence dashboard to understand the best and worst selling products, categories, and their trends over time. Delve into customer insights like number of active customers, average order value, and segmentation with the Customer Lifetime Value dashboard.
Note This feature is not generally available and is being piloted with certain Customers subject
to additional terms and conditions. It is not part of your purchased Services. This feature is
subject to change, can be discontinued with no notice at any time in SFDC’s sole discretion, and
SFDC can choose to never make this feature generally available. Make your purchase decisions only
on the basis of generally available products and features. This feature is made available on an
AS IS basis and use of this feature is at your sole risk.
Who: To participate in the pilot program, contact your account executive.
How: From Analytics Studio, create a CRM Analytics App and select Commerce Intelligence. From Administration, turn on the Commerce Intelligence feature switch and set the CRM Analytics URL.