---
schema_version: "1"
id: 9be585c14c5e2cefc6cdfaf2ba154f918ddfa2747fddf42476d58a17f0fc30dd
title: New Multi-Factor Authentication Error Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/b2c_rn_am_error_message_je.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.b2c_rn_am_error_message_je.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3bfe6e1eda8ff51c45083ece5cec711df7b2c0cabff679bd2d993e4decb5703
description: "During multi-factor authentication (MFA), when a user tries to Log in with an insecure Device, Account Manager displays the following prescriptive error message: Your log in request can't be completed. Set PIN, pattern or passcode to secure your mobile device and try again."
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# New Multi-Factor Authentication Error Message

During multi-factor authentication (MFA), when a user tries to Log in with an insecure Device, Account Manager displays the following prescriptive error message: Your log in request can't be completed. Set PIN, pattern or passcode to secure your mobile device and try again.