See the orders and revenue that are directly attributed to the B2C Shopping Agent on B2C Commerce Reports and Dashboards. Estimate the return on investment contributed by the agent, and make informed decisions on how to use agent capabilities. Shopping Agent data is available on the Home, Sales, Products, and Promotions tabs.
Where: This change applies to SFRA storefronts for B2C Commerce.
When: This feature is available February 26, 2026.
Who: This change is available to customers with a B2C Commerce Cloud license and the Agentforce add-on.
How: To enable agent analytics, ensure that Messaging Session ID is included in the agent’s messaging session context variables. In the B2C Commerce Product Search Assistant topic, select the Search B2C product store action, and map the Messaging Session ID input to Routable ID. Finally, redeploy the Shopping Agent SFRA plug-in cartridge and the Lightning Web Component for Commerce Messaging.
