---
schema_version: "1"
id: cc46cbedc2f1aa1f7a4b24970fe4f8dbf4c076e66f70ff31db8f63ceedeac7f5
title: Help Shoppers Find Products Faster with Guided Questions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/b2c_rn_26_1_shopping_agent_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.b2c_rn_26_1_shopping_agent_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8312c94ebd16222b327ce44edbdda9a296dc34640ca4820f2a2f066fb2c19117
description: Streamline the shopping experience with intelligent, guided search options. The B2C shopping agent prompts shoppers with relevant search results and follow up questions, leading shoppers to find the right product faster. For example, if a shopper searches for running shoes, the agent displays a list of running shoes and then asks follow-up questions based on the surface type, such as trail, road, or track.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Help Shoppers Find Products Faster with Guided Questions

Streamline the shopping experience with intelligent, guided search options. The B2C shopping agent prompts shoppers with relevant search results and follow up questions, leading shoppers to find the right product faster. For example, if a shopper searches for running shoes, the agent displays a list of running shoes and then asks follow-up questions based on the surface type, such as trail, road, or track.

**Where:** This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, and Enterprise editions with the Agenforce add-on.

**How:** In Salesforce, go to **Setup** | **Agentforce Studio** and select the B2C guided shopping agent. Select the B2C Commerce Product Search Assistant topic, and then add instructions to refine search results with options to the Get B2C Commerce Conversation Context Questions action.

#### See Also

- [_Salesforce Help_: Configure Your Agent to Use Conversational Context](https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_conversational_context_config.htm&language=en_US)