AI usage for certain Salesforce B2C Commerce features no longer consumes credits.
Previously, AI usage for this feature consumed Einstein Requests.
- Commerce Concierge (Shopper Copilot)
Although AI usage for this features no longer consumes Einstein Requests, other services such as Data Cloud services can still consume other types of credits.
Where: This change applies to B2C Commerce.
When: This change is available starting in October 2025.