---
schema_version: "1"
id: ab1045516c67205251b2f4d89fded597a63d677a4a1427f8994da7d68f634247
title: Update Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_update_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_update_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5539f3cf2aeb3f41bedf978c8c225463cc0adb23cdeb7e31d3f40ad1f5bd297c
description: You can update a B2C Commerce order after it's submitted. For example, you can correct customer information or change the status. If you use Salesforce Order Management (SOM), then after an order is sent to Order Management, manage it there.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Update Orders

You can update a B2C Commerce order after it's submitted. For example, you can correct customer information or change the status. If you use Salesforce Order Management (SOM), then after an order is sent to Order Management, manage it there.

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Site****Ordering** | **Orders.**
2. Locate the order you want to update.
    
    - Use the search function.
    - To view a list of all orders, click **Find**.
3. Select the order, make your changes, and click **Save**. If you don't have permission to update orders, contact your administrator.
    
    - To change the customer contact information, click the **General** tab.
    - To change the status of an order, click the **General** tab.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)
        
        Note Important! You can't change an order's status after it's been sent to SOM. If you're using SOM, any processes that run on placed orders shouldn't rely on any order data in B2C Commerce.
        
        You can change the status of an order only if it isn't associated with an active post-processing object, such as a shipping order, return, or appeasement. B2C Commerce automatically sets the status of an order associated with one or more post-processing objects based on the statuses of those objects.
    - To change the shipping information, click **General**, and then click **Shipment**.
    - To modify order attributes, click **Attribute**. Only the attributes that you've added to an attribute group on the order system object are shown.
    - To change the amount paid, payment status, or billing address, click **Payment**.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)
        
        Note
        
        For regions that use VAT (Value-Added Tax), the default document generated by the **Print Invoice** button on this tab does not legally qualify as a VAT invoice.
        
        However, you can customize this button to print a valid VAT invoice.