---
schema_version: "1"
id: 165cf8de8a26b99b8c7833d52e60eb664d9665a35bc12a625af23526bb88907c
title: Technical Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_technical_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_technical_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1d829086a16cd16bcef52e13bfaa9f36c7ae3e4dddd1de0071e16acfbe9dd8d
description: The B2C Commerce Reports & Dashboards Technical Reports dashboard gives you insights about your site’s server-side technical operations data, including pipelines and controllers.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Technical Dashboard

The B2C Commerce Reports & Dashboards Technical Reports dashboard gives you insights about your site’s server-side technical operations data, including pipelines and controllers.

**Average Response Time**

The Average Response Time report shows the trend of average response time per request. Response time is in milliseconds. The graphs plots response time points for each day during the selected period. To see response times, hover over the plot line. Track controller response time to troubleshoot and identify your resource optimization.

**Cache Hit Ratio**

The Cache Hit Ratio report shows three ratios for the selected time period, cache hit, cache miss and store, and cache miss.

- The Cache Hit report is the percentage of responses retrieved from the web adapter page cache.
- Cache Miss and Store is the percentage of responses created by an appserver, marked as cacheable, and stored in the web adapter page cache.
- Cache Miss is the percentage of responses not retrieved from the web adapter page cache.

**Non200-Level Responses**

The Non200-Level Responses report plots trended frequency as a percent of total requests that resulted in a non200-level response code during the dashboard time period. To see the number and type of non200-level response for a day, hover over a plot point on the graph.

**Response Time Distribution**

This report shows the number of requests by response time in 500-millisecond segments. For example, during the dashboard period, a site received 10 million requests. And, 7 million requests had a response time of 0-400 milliseconds. Also, 3 million requests had a response time of 500-999 milliseconds. The bar graph shows the number of requests in each response segment, and the percentage of total responses represented. Review the performance of your system and controllers. A peak in response time coupled with a high number of controller requests can indicate a controller issue.

**Main Controller Requests**

The Main Controller Requests report shows performance metrics for your system controllers and pipelines for the dashboard period. Use the metrics in this report to evaluate system performance and isolate controller and pipeline performance issues. For example, a controller with a low number of includes but a high total processing time can indicate an issue with the associated include calls.

**Technical Details**

This dashboard shows you the technical reports for a single controller or pipeline. You access the dashboard by clicking a controller or pipeline listed in the Main Controller Requests report.

**Include Controller Request**

Technical Details reports also has an Include Controller Report. This report shows performance metrics for the _include_ calls made by the controller detailed in the dashboard. Use the metrics in this report to assess the performance of each _include_ call.

**Include Controller**

The Included Controller report shows metrics for all the _include_ calls made across all the controller and pipeline requests for the dashboard time period. To display the report, click the Include Controller Tab. Use the report to evaluate performance, and identify issues with _include_ calls.