---
schema_version: "1"
id: ca52df96baf4718741ad1be8fea5cf2891356895d4d3a40de0da5b6d0b6ba1ac
title: Configure FAQs using Agentforce Data Libraries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_shopping_agent_faqs_adls.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_faqs_adls.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fbe006e6eeb3925127f64c9cbd17b7ad859555a1461d48d131807917ebf3d532
description: To configure Site FAQs, use an Agentforce data library that contains files about your site. The B2C Shopper Agent can use multiple data libraries that contain files and knowledge articles.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Configure FAQs using Agentforce Data Libraries

To configure Site FAQs, use an Agentforce data library that contains files about your site. The B2C Shopper Agent can use multiple data libraries that contain files and knowledge articles.

- **[Complete Prerequisites for Product and Site FAQ Data Libraries](https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_faq_prerequisites.htm&release=264.0.0&type=5)**  
    To allow the B2C Commerce Shopper Agent to use Agentforce Data Libraries (ADLs), first set up the libraries with your source content. The Shopper Agent can use data libraries with uploaded files and Salesforce Knowledge articles.
- **[Specify Data Libraries for Product and Site FAQs](https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_product_faq_file_upload.htm&release=264.0.0&type=5)**  
    Edit the B2C Commerce Shopper Agent FAQ subagent instructions to point to your data libraries. Configure the Product FAQs and Site FAQs subagents separately. These instructions assume that you have set up the data libraries with uploaded files and knowledge articles.