---
schema_version: "1"
id: 4fff8354bd05e205ccb55839f1b3ec28ab7f29bb2e0887958d21c24fa6469f21
title: Complete Prerequisites for Product and Site FAQ Data Libraries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_shopping_agent_faq_prerequisites.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_faq_prerequisites.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b83d0f95919c5c0adc993531e3f0cb09fc03f4db85ae9c34d857de9e72888deb
description: To allow the B2C Commerce Shopper Agent to use Agentforce Data Libraries (ADLs), first set up the libraries with your source content. The Shopper Agent can use data libraries with uploaded files and Salesforce Knowledge articles.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Complete Prerequisites for Product and Site FAQ Data Libraries

To allow the B2C Commerce Shopper Agent to use Agentforce Data Libraries (ADLs), first set up the libraries with your source content. The Shopper Agent can use data libraries with uploaded files and Salesforce Knowledge articles.

1. To use Salesforce Knowledge for your ADL.
    1. Set Up Salesforce Knowledge. See [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&language=en_US).
    2. Establish a connection between Agentforce and Salesforce Knowledge for use as a data source.
2. [Create a data library](https://help.salesforce.com/s/articleView?id=ai.data_library_create.htm&language=en_US).
3. Select the data source for your library.
    
    For files, see [Use Uploaded Files](https://help.salesforce.com/s/articleView?id=ai.data_library_file_upload.htm&language=en_US). When you upload files, in Advanced Settings, accept Basic Content.
    
    For knowledge articles, see [Use Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=ai.data_library_select_fields.htm&language=en_US).
4. Note the API name of each library. You specify the API name in the Shopper Agent FAQ subagent instructions.