---
schema_version: "1"
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title: B2C Shopper Agent Limitations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_shopper_agent_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_shopper_agent_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35dfb5fa572792112dc5e58f4d8a0581edac4a3249ab592b24595cbeb7cbbccb
description: Review these limits of the B2C Shopper Agent.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# B2C Shopper Agent Limitations

Review these limits of the B2C Shopper Agent.

- You can have up to 100 active agents and, within that 100, including one version of the default Agentforce agent. Active Einstein Bots count toward the limit of active agents. See [Activate or Deactivate your Agent](https://help.salesforce.com/s/articleView?id=ai.copilot_setup_activate_deactivate.htm&language=en_US).
- You can have a single agent and create up to 20 versions of that agent, but only one version can be active at a time. If you’ve reached the limit, delete older versions before cloning new ones.
- Incoming customer messages can't exceed the character limits of the messaging channel. If it does, the channel doesn't deliver the message, and there's no response. Different messaging channels have different character limits.
- Agent responses are optimized only for the Agentforce Commerce Client.
- The Agentforce Commerce Client, the agent's messaging service, closes the chat session after two hours of shopper inactivity, per Salesforce's platform limits ([Service Agent Limits](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&language=en_US)). This inactivity limit is fixed. If a shopper returns after two hours, the chat window shows the welcome message, with no memory of the earlier chat.

The B2C Shopper Agent uses the Agentforce Service agent type. Review that agent type's limitations in [Considerations for Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&language=en_US).