---
schema_version: "1"
id: 76b216e96cb1b2eb24ac39ddca7b41d78829bcba18fefb4e4e7cab23df5e88d0
title: Shipping Promotions for B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_shipping_promotions.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_shipping_promotions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0a64a266f1cf860bd4a216dd00df408b36bcf98eace4bdd84169e19ee2b2165
description: Shipping promotions discount an order's shipping charges. A shipping promotion usually applies to every shipment in an order, unless you specify a maximum application for the promotion.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Shipping Promotions for B2C Commerce

Shipping promotions discount an order's shipping charges. A shipping promotion usually applies to every shipment in an order, unless you specify a maximum application for the promotion.

If you set a maximum application, the promotion applies only to the specified number of shipments, starting with the most expensive. All shipping orders only apply for the specific shipping methods you set.

Specify a shipping promotion based on category, brand, ID, price, inventory, and other attributes.

Product-Related Shipping Discounts are considered product promotions. You can also configure product-specific shipping cost (fixed or surcharge).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33%">
          <col style="width:34%">
          <col style="width:33%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d128677e49">Promotion Type</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d128677e52">Description</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d128677e55">Available discounts</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Promotion Type" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e49 ">With Amount of Shipment-Qualifying Products</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d128677e52 ">
              <p>This promotion triggers when a customer spends a specified amount in a
                single shipment. For example, a customer spends $100 and receives 10% off
                Next Day shipping.</p>
              <p style="margin-bottom:0;">The amount spent is calculated for each shipment, after product and order
                promotion applications. Gift certificates, taxes, and shipping charges
                don't count toward the shipment total.</p>
            </td>

            <td data-label="Available discounts" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e55 ">
              <ul>
                <li>Percent off</li>

                <li>Amount off</li>

                <li>Fixed price</li>

                <li>Free</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Promotion Type" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e49 ">With Number of Shipment-Qualifying Products</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d128677e52 ">
              <p>This promotion triggers when a customer buys a specified number of
                products in a single shipment. For example, a customer buys three shirts
                and gets $10 off Next Day shipping.</p>
              <p style="margin-bottom:0;">The discount applies only if the shipment has the specified number of
                qualifying products.</p>
              <p style="margin-bottom:0;">To prevent the promotion from applying to
                shipments with non-qualifying products, use restrictions.</p>
            </td>

            <td data-label="Available discounts" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e55 ">
              <ul>
                <li>Percent off</li>

                <li>Amount off</li>

                <li>Fixed price</li>

                <li>Free</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Promotion Type" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e49 ">With Combination of Shipment-Qualifying Products</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d128677e52 ">
              <p>This promotion triggers when a customer buys a specified combination of
                products. For example, a customer buys two shirts and one tie in and gets
                free Next Day shipping.</p>
              <p style="margin-bottom:0;">This promotion type has unique restrictions. See With Combination of
                Products Promotions.</p>
              <p style="margin-bottom:0;">The Disable Global Product Exclusions flag is
                managed on the promotion details page of the Within the Qualifying Products
                window.</p>
            </td>

            <td data-label="Available discounts" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d128677e55 ">
              <ul>
                <li>Percent off</li>

                <li>Amount off</li>

                <li>Fixed price</li>

                <li>Free</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Shipping Promotion Rules

- If a product is a member of multiple shipping cost groups, the lowest shipping cost takes precedence.
- If both a fixed shipping cost and a surcharge shipping cost are defined for a product, the fixed cost takes precedence.
- Shipping cost defined for a base product is also defined for all variation products of this base product.
- Shipping cost isn't applied to bundled product line items or options line items.
- The value of any bonus products granted from a separate promotion isn’t factored in when calculating shipment qualification or discount. Any shipping costs on a bonus product still apply. The rest of the cart receives the appropriate shipping discount.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note If a cart contains only items with fixed, item-level shipping costs, the lowest tier standard shipping cost is also applied to the order. To prevent this, create a "0 to 0.01" order-value tier with a shipping cost of $0.00 for each of your shipping cost tables.

## Product Shipping Costs and Shipping Promotions Example

Shipping costs for all products, without item-level fixed shipping costs:

 
| Product price range | Shipping costs |
| --- | --- |
| $0.0–$0.1 | $0.00 |
| $0.1–$100 | $5.99 |
| $100 | $9.99 |

Item-level fixed shipping costs, based on product category:

 
| Category | Shipping costs |
| --- | --- |
| Books, DVDs | $0.99 |
| TV < $1,000 | $24.99 |
| TV > 1,000 | $29.99 |

There are two active shipping promotions.

PROMO1: Buy 1 TV and 5 DVDs and get $5 off shipping.

PROMO2: Spend $250 dollars and get 15% off shipping.

Cart

     
| Shipment | Item | Qty | Item price | Total price | Shipping cost |
| --- | --- | --- | --- | --- | --- |
| 1 | DVD | 5 | $5.00 | $25.00 | $4.95 |
|   | Book | 2 | $10.00 | $20.00 | $1.98 |
|   | TV | 1 | $1100.00 | $1100.00 | $29.99 |
|   | Shipment subtotal |   |   |   | $36.92 |
|   | PROMO1 |   |   |   | \- $5.00 |
|   | PROMO2 |   |   |   | \- $4.79 |
|   | Shipment total |   |   |   | $27.13 |
| 2 | Book | 5 | $10.00 | $50.00 | $4.95 |
|   | Headphones | 1 | $99.99 | $99.99 | $5.99 |
|   | Wireless mouse | 2 | $75.00 | $150.00 | $5.99 |
|   | Shipment subtotal |   |   |   | $16.93 |
|   | PROMO2 |   |   |   | \- $5.00 |
|   | Shipment total |   |   |   | $11.93 |
| Merchandise total |   |   |   | $1444.99 |   |
| Shipping cost total |   |   |   | $39.06 |   |
| Total |   |   |   | $1484.05 |   |