---
schema_version: "1"
id: b9ec63b1e4d5b600d89d0e443e66d54f6bfe1e4c880134a6b41ebcfe14365fbb
title: Common Error Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_self_service_error_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_self_service_error_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9126fec7948f5f096f0c0b14454d1f37627f86cb9e93267354692ab44cfb179
description: Error messages indicate that something is blocking the successful deployment or automation of B2C Commerce Einstein.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Common Error Messages

Error messages indicate that something is blocking the successful deployment or automation of B2C Commerce Einstein.

This table shows common errors that occur when deploying a site to B2C Commerce Einstein.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:27.322404371584696%">
        <col style="width:36.6120218579235%">
        <col style="width:36.0655737704918%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e41">Error Message</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e44">Potential Problem</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e47">Potential Resolution</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e41 ">Error deploying feed: Catalog.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e44 ">
            <ul>
              <li>No catalog found (typically occurs only during status check and not
                during deployment).</li>

              <li>Missing images (or high percentage [25%+] of missing images).</li>

              <li>Primary category path is missing.</li>

              <li>SKUs are missing from product catalog but variation groups are used</li>

            </ul>
          </td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e47 ">
            <ul>
              <li>Validate the catalog feed schedule.</li>

              <li>To review the specific problem, click App Launcher <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png" alt="App Launcher"></span>, and then go to <span class="menucascade"><strong class="uicontrol">Business Manager</strong> | <strong class="uicontrol">App Launcher</strong> | <strong class="uicontrol">Administration</strong> | <strong class="uicontrol">Operations</strong> | <strong class="uicontrol">Job History (Deprecated)</strong> | <strong class="uicontrol">Filter by Name: CQuotient Feed Schedule</strong></span>. The error message can offer additional detail. For
                additional guidance beyond the error message, submit a Support ticket
                including the specific error message.</li>

              <li>Validate the following:<ul>
                  <li>Catalog is present</li>

                  <li>The percentage of missing images in the catalog is High (greater
                    than 75% of products)</li>

                  <li>If your images don't live in Business Manager, submit a Support
                    ticket with additional detail on how your images paths are
                    constructed to get customization for your site.</li>

                  <li>Primary category path is present (where applicable)</li>

                  <li>If your catalog uses a <em>variation groups</em> product type, make
                    sure to check the variation group checkbox when configuring the
                    site within the Einstein Status Dashboard.</li>

                </ul>

              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e41 ">Error deploying feed: Orders.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e44 ">No order feed found.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e47 ">
            <ul>
              <li>Validate the order feed schedule</li>

              <li>Validate the order feed</li>

              <li>To review the specific problem, click App Launcher <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png" alt="App Launcher"></span>, and then go to <span class="menucascade"><strong class="uicontrol">Business Manager</strong> | <strong class="uicontrol">App Launcher</strong> | <strong class="uicontrol">Administration</strong> | <strong class="uicontrol">Operations</strong> | <strong class="uicontrol">Job History (Deprecated)</strong> | <strong class="uicontrol">Filter by Name: CQuotient Order Feed Schedule</strong></span>. The error message can offer additional detail. For
                additional guidance beyond the error message, submit a Support ticket
                including the specific error message.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

This table shows common errors when you deploy a site to B2C Commerce Einstein.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e214">Error Message</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e217">Potential Problem</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d135686e220">Potential Resolution</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">No recommendations made.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">The servedReco activity isn’t implemented correctly on your site.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">Make sure that you implement the servedReco activity correctly on your
            site.</td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">Unusual ratio of recommendations to product views.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">There's an unusual ratio of recommendations to product views.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">Make sure that you implement activities correctly on the customer site on
            all pages.</td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">Einstein is unable to view product activities from your site.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">The viewProduct activity isn’t implemented correctly on the customer
            site.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">
            <p>Make sure that you implement the viewProduct activity correctly on the
              customer site.</p>
            <p style="margin-bottom:0;">To learn more about development solutions to missing
              viewProduct, see Common Recommendation Validator Errors.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">Einstein is unable to view recommendation events from your site.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">The viewReco activity isn’t implemented correctly on the customer
            site.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">
            <p>Make sure that you implement the viewReco activity correctly on the
              customer site.</p>
            <p style="margin-bottom:0;">To learn more about development solutions to missing viewReco,
              see Common Recommendation Validator Errors.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">Unknown Error. Please contact support.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">N/A</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">Contact Salesforce Support.</td>

        </tr>
        <tr class="">
          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e214 ">No order feed has been scheduled. This is a requirement for Einstein to run
            successfully. Please schedule your order feed.</td>

          <td data-label="Potential Problem" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e217 ">Automation can’t run without an order feed scheduled.</td>

          <td data-label="Potential Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d135686e220 ">Schedule an order feed to run.</td>

        </tr>
      </tbody>
    </table>