---
schema_version: "1"
id: 81fb8ad0e9ac88cd068c1d41c97fd5646fdf55e04054cce6005229c3901132b7
title: Search Traces (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_search_traces.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_search_traces.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47980cfef066fd915e6d357088285d57ef6152a41f10cf89fdc1c27dcf31d299
description: Find traces for a B2C Commerce service over a selected time period, and narrow the results with filters.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Search Traces (Beta)

Find traces for a B2C Commerce service over a selected time period, and narrow the results with filters.

Set the filters in the left panel of the Traces page, and then review the matching traces in the results table. To narrow results to a specific realm or instance, use the realm filter in the upper-right corner of the page.

![Traces results table listing trace ID, root service and operation, span count, error count, duration, and start time for each matching trace.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/b2c_traces_results.png)

1. Set the **Period (UTC Time Zone)** for the search.
    
    Select a preset from **Last 1 Hour** up to **Last 5 Days**, or select **Date & time between**, set the start and end date and time, and click **Apply**. Traces are retained for 5 days, so you can search within that window.
2. Under **Service**, select the service that you want to investigate.
3. Optional: Refine the results with the additional filters.
    - **Min Duration**: Show only traces longer than a threshold, such as 100 ms or 1 s.
    - **Span Status**: Filter by OK, ERROR, or UNSET.
    - **HTTP Method**: Filter by GET, POST, PUT, PATCH, or DELETE.
    - **HTTP Status**: Filter by one or more HTTP status codes, such as 404 or 500.

The results table lists the matching traces, showing the Trace ID, Root Service · Operation, Spans, Errors, Duration, and Start columns. Click a trace to open its detail page.

If you already have a trace ID, use **Lookup by Trace ID**: Enter the hexadecimal trace ID and click **Go** to open that trace directly.

#### See Also

- [Traces (Beta)](https://help.salesforce.com/s/articleView?id=cc.b2c_traces.htm&release=264.0.0&type=5 "Use the Traces feature in Log Center to follow a single request as it travels across B2C Commerce services. A trace shows the end-to-end path of a request and the time spent in each service, so you can find where latency or errors occur.")
- [View Traces (Beta)](https://help.salesforce.com/s/articleView?id=cc.b2c_view_traces.htm&release=264.0.0&type=5 "Open the Traces page in Log Center to see traces for your B2C Commerce realm.")
- [View Trace Details (Beta)](https://help.salesforce.com/s/articleView?id=cc.b2c_trace_details.htm&release=264.0.0&type=5 "Read the span waterfall for a single B2C Commerce trace to see how a request moves across services and where it spends time.")
- [Share a Trace (Beta)](https://help.salesforce.com/s/articleView?id=cc.b2c_share_a_trace.htm&release=264.0.0&type=5 "Share a link to a specific B2C Commerce trace or search and filter selections with a colleague.")