---
schema_version: "1"
id: c0122dbce5d6f85cad2a2d219f79856ab520e46cc5cefac7e786b7089f90fda5
title: "Restriction of Processing: Restrict How to Process Personal Data in B2C Commerce"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_restrict_processing.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_restrict_processing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a02678344221442afe2b434ffaa60735b44cd66846bf8a88d2b6a1defdee3095
description: When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Restriction of Processing: Restrict How to Process Personal Data in B2C Commerce

When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.

Prevent the processing of your shoppers’ data when situations require you to do so. Data subjects can request that a merchant stops accessing or modifying personal data. The merchant needs to make sure that personal data is not further processed by any party. We give guidance on how to restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company. For instance, a shopper has a dispute and asks that their information is not accessed until their dispute is resolved.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note As new data protection and privacy solutions are launched, B2C Commerce will provide specific documentation to help merchants understand how these new features can be used to help with compliance. This will cover existing tools and also extend to new release items. This page will be updated as more restriction of processing functionality is made available. Check back for updates in future 2018 releases!

Many data protection and privacy regulations can require you to restrict processing of shoppers’ personal data. We’ve listed a few of the regulations that are important to many companies collecting and processing their shoppers’ data.

- General Data Protection Regulation (GDPR)
- Personal Information Protection Act (PIPA), Japan
- Privacy Act, Australia
- Personal Information Protection and Electronic Documents Act (PIPEDA), Canada

If you encounter situations that require you to restrict data processing for any of your shoppers, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d84093e56">Product</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d84093e59">Common Shopper Request</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d84093e62">Actions to Consider</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d84093e65">Things to Consider</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d84093e56 ">Salesforce B2C Commerce</td>

            <td data-label="Common Shopper Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d84093e59 ">I want you to stop accessing or processing my personal data until we can
              resolve a dispute.</td>

            <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d84093e62 ">
              <a href="https://help.salesforce.com/s/articleView?id=cc.b2c_customer_snapshots.htm&amp;release=264.0.0&amp;type=5" title="Business Manager provides the ability to export “snapshots” of customer (shopper) data, including orders, lists, and other data. This is useful when you want to delete customer data from the system but retain an archive of it. A snapshot can include different selections of data related to one or more customer accounts.">Export a
                copy of the shopper's data</a> and maintain it in a secure and
              restricted location. <a href="https://help.salesforce.com/s/articleView?id=cc.b2c_data_deletion.htm&amp;release=264.0.0&amp;type=5" title="Delete personal data when it’s necessary to comply with various data protection and privacy regulations. We give you examples of common requests and things to consider. That way, you can determine a plan of action for complying with the regulations that apply to you.">Delete
                the shopper's personal data and associated orders</a> from the
              Commerce Cloud system.
            </td>

            <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d84093e65 ">
              <p>Shopper data cannot be deleted if it has any associated open orders.
                Investigate any open orders and resolve them with the shopper.</p>
              <p style="margin-bottom:0;">To access a shopper's data when that shopper has no associated account,
                such as when they browsed the storefront and started a basket without
                actually placing an order, you must contact Support. If such a shopper
                wants to delete their data, you can inform them that deleting all <a href="https://help.salesforce.com/s/articleView?id=cc.b2c_local_data_storage.htm&amp;release=264.0.0&amp;type=5" title="B2C Commerce uses browser cookies and session storage objects to store and track information.">B2C Commerce-related
                  cookies</a> from their browser will disassociate them from any data
                stored in B2C Commerce.</p>
            </td>

          </tr>
        </tbody>
      </table>