---
schema_version: "1"
id: 481b681dfc8a99b5296c2882b4d17c29cdece71598d1ebfa4cd4c21e7e0bc743
title: Configure a WhatsApp Channel and Template for B2C Commerce Shopper Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_marketing_configure_whatsapp_channel.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_configure_whatsapp_channel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0f801caee4829eb3783845f28e7dc0063a0adf07e78de322716030ed45c4d6a7
description: Connect WhatsApp Business Manager to your B2C Commerce with Agentforce Marketing org and import a message template to send shopper notifications.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Configure a WhatsApp Channel and Template for B2C Commerce Shopper Notifications

Connect WhatsApp Business Manager to your B2C Commerce with Agentforce Marketing org and import a message template to send shopper notifications.

**Before you begin:** Make sure that you have [installed the Shopper Notification Channel Flow and Template](https://help.salesforce.com/s/articleView?id=cc.b2c_marketing_install_flow_and_template.htm&release=264.0.0&type=5 "Channel settings vary by notification type. For example, the channel settings for Abandoned Cart Notification are different from the settings for Post Order Notification. Specify the channels to use for your B2C Commerce storefront.").

1. [Create a WhatsApp Business Account](https://help.salesforce.com/s/articleView?id=mktg.um_channel_whatsapp_connect_waba.htm&type=5&language=en_US).
2. In WhatsApp Manager, [create a WhatsApp message template](https://www.facebook.com/business/help/2055875911147364?id=2129163877102343) and wait for Meta to approve it.
3. In your Salesforce org, from the App Launcher, find and select **CMS Workspaces**.
4. On the **All CMS Workspaces** page, select the workspace.
5. Click **Add**, and then select **Content**.
6. Select **WhatsApp Template Message**, and then click **Create**.
7. Under **Template Details**, select your WhatsApp Business Account from the **WhatsApp Business Account** dropdown list.
8. Select the WhatsApp template that you created and Meta approved from the **Template** dropdown list.
9. Enter a title and description in **Content Details**.
    
    To change the message text, edit it directly. If the template includes variables, enter a value for each variable.
10. Save your changes.