---
schema_version: "1"
id: 6c9c0a64b33084b7e78831abdb0ce842ed365018e978dbee343530f07d6de421
title: Find Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_finding_an_order.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_finding_an_order.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7fd7416aa9150fec2ae862ec6142fa8c1a419c01e39f2d731e82e0e058eb1fa0
description: After an order is created in the storefront, view order details in Business Manager. Search using simple or advanced search parameters, or search by multiple order numbers. B2C Commerce performs full text case-insensitive search.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Find Orders

After an order is created in the storefront, view order details in Business Manager. Search using simple or advanced search parameters, or search by multiple order numbers. B2C Commerce performs full text case-insensitive search.

In multi-word searches, word order is irrelevant. B2C Commerce searches for all possible word orders. Wildcards are not supported.

When entering multiple order numbers, separate the order numbers with one of the following: comma (,), semi-colon (;), colon(:), space ( ), or newline.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note If you see unavailable fields, you have read-only permission. You can search for orders, view order data, and print invoices only. You can't modify or delete orders. If you have mixed permission to access one module (via different roles), the higher-level access is granted. See your administrator if you require write access.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note When Order Management is enabled with B2C Commerce, order status in Business Manager corresponds to the following order statuses in Order Management:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col> <col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Business Manager Status</td><td class="slds-cell-wrap" style="vertical-align:top;">Order Management status</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Processing</td><td class="slds-cell-wrap" style="vertical-align:top;">Ready to Push</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Processing</td><td class="slds-cell-wrap" style="vertical-align:top;">Pushing</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Processing</td><td class="slds-cell-wrap" style="vertical-align:top;">Pushing failed</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Accepted</td><td class="slds-cell-wrap" style="vertical-align:top;">Integrated</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Accepted</td><td class="slds-cell-wrap" style="vertical-align:top;">Null</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Failed</td><td class="slds-cell-wrap" style="vertical-align:top;">Rejected</td></tr></tbody></table>

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Site****Ordering** | **Orders**.
2. Search via one of the following:
    1. Enter any text in the order.
    2. Enter the order number in the Order Number field and click **Find**.
    3. If you have more than one order, click the **By Number** tab and enter multiple orders.
        
        Separate order numbers with one of the following: comma (,), semi-colon (;), colon(:), space ( ), or newline.
    4. (optional) Click the **Failed** checkbox to view failed orders.
    5. Enter the information you know about the order, and click **Find**.
        
        Enter details in one or more of the following categories:
        
        - Order Attributes
        - Customer Attributes (useful for finding guest orders)
        - Order Origin
        - Order Status
        - Merchandise
        - Order Creation
3. To perform an advanced search, click the **Advanced** tab.
    1. To search for orders across sites, click Select Site, check the sites to search, and click **Apply**.
    2. Enter the information you know about the order.
        
        Search for orders by coupon code or coupon ID. The search attribute is effective for new orders only. If you require this attribute for existing orders too, work with Customer Support to initiate the reindexing of existing orders.
    3. If the Order Management integration is active, to search for Order Management orders by status, click **Order Management Status** and select All, Accepted, Failed, or Processing. You can select multiple statuses. To use this functionality with the single select dropdown for status, contact Salesforce Support to change the order search settings.
    4. To specify the order to use to show the results, select a column to **Sort By** and whether to sort in ascending or descending order.
    5. To export the list of orders to a CSV file, click Export to **CSV** and (optionally) enter a file name.
        
        If you don't specify a file name, the system generates one.
        
        If there are more than 10,000 orders in the search result, only the first 10,000 orders are exported. When you open the CSV file directly in Excel, the leading zeros are dropped. To keep the leading zeros, import the CSV file into Excel and select text as the format for the number column.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)
        
        Note When you open the CSV file directly in Excel, the leading zeros are dropped. To keep the leading zeros:
        
        - Open a blank worksheet in Excel.
        - Select **Data** | **From Text**.
        - Select the CSV file and click **Import**.
        - Select **Delimited** and click **Next**.
        - Check **Comma** and click **Next**.
        - When the Number column is highlighted, select **Text** and click **Finish**.
    6. To check on the status of an export, click **Check Export Status**.
    7. Click **Find**.
4. To view details of failed orders, click the information icon next to the status.
5. To resubmit failed orders, click **Resubmit all failed Orders**.