---
schema_version: "1"
id: f91e5158ce973a5bb054e8517625417b65f689935b0cc89331e294097042a952
title: Export Customer Data Snapshots in B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_export_customer_snapshots.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_export_customer_snapshots.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 96d82da6aaa1c8f077c99212916e3effc43ef87fd1cbd898a5ccb90dc180f19a
description: Export customer data snapshots to delete customer data from the system but retain an archive of it.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Export Customer Data Snapshots in B2C Commerce

Export customer data snapshots to delete customer data from the system but retain an archive of it.

- Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Merchant Tools** | **Customers** | **Snapshots**.
- On the New Snapshot tab, under Search Customer Data, enter one or more search terms, separated by spaces, in one of the fields.
    - If you search by customer email address or customer number, the search returns any matching customer records and any order records belonging to the returned customer records.
    - If you search by order number, the search returns any matching order records.
- Click **Find**. To get more information about a record in the search results, click its customer number, login, or order number. Its details page opens in a new browser tab.
- Select the checkboxes for the records that you want to include in the snapshot. Selecting a customer record automatically includes the order records associated with the customer. (It doesn't select their checkboxes on the page.)
- Click **Collect Data**. This opens the New Snapshot - Customer Data page.
- Review the generated list of records, and click **Create Snapshot** to export the data via WebDAV. The system assigns an ID to the snapshot. The system constructs the target directory name from the snapshot ID, its timestamp, and another generated number.
- The snapshot can take up to nine days to complete. While the snapshot is running, the Status column shows the status of the processes that generate the files.

Click **Refresh** to refresh the view. The Status column has an **Open Snapshot Directory** link. You must have WebDAV credentials to access the directory.