---
schema_version: "1"
id: 74e244ee1ea40321d68819213820f2baeabfae282ed61c80694d4a2e8452c95a
title: Create 404 Error Pages with Alternate Paths in B2C Commerce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/cc/264-0-0/b2c_creating_404_error_pages_with_alternate_paths.md
canonical_url: https://help.salesforce.com/s/articleView?id=cc.b2c_creating_404_error_pages_with_alternate_paths.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8da02ad8dfc988a7958dc6275a18744b4563fbbb8533ca917e40efe315b24b40
description: Create error pages that let a customer get to the home page of your site, even if they experience a 404 error because they’re linking to an expired page or have a broken URL.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Create 404 Error Pages with Alternate Paths in B2C Commerce

Create error pages that let a customer get to the home page of your site, even if they experience a 404 error because they’re linking to an expired page or have a broken URL.

Alternate paths are exceptionally useful if you remove a landing or promotion page. Provide a 404 error page that lets the customer get to a new page or informs them that the promotion has ended.

Within Business Manager, download a template .zip file containing all error pages that are used in cases where the application server is down or doesn't respond in time. After you download the .zip file you’re free to customize the pages, rezip your work, and upload it.

1. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Administration** | **Site Development** | **Custom Error Pages**.
2. Click **Download**.
3. Extract the downloaded error pages and customize them.
4. Click App Launcher ![App Launcher](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/cc/b2c_merchandiser_administrator/images/appLauncher.png), and then select **Administration** | **Site Development** | **Custom Error Pages**
5. Click **Browse** and navigate to the zip of your custom error pages. Name the uploaded .zip file `errorpages.zip`. Don't use names such as myCustomErrorPages.zip. After your upload, the .zip file is automatically extracted and the content is on the web server.
6. Click **Upload**.
7. To test customized error pages, enter an invalid URL to cause a 404 error or take down the application server to cause a transmission error.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-cc-b2c_merchandiser_administrator-264-0-0-production-enus/ea76f372-6cfa-42a6-8e7c-05c6df7abed8/images/icon_note.png)

Note This isn't an automatic upload. It can take two hours before your files are synched with the web adapter.